TIANNA BRYAN
Pompano Beach
Summary
Dynamic Talent Specialist with a proven track record at PGSUSA, excelling in recruitment coordination and onboarding processes. Adept at enhancing candidate experiences and streamlining operations, I leverage effective communication and talent acquisition strategies to drive organizational success. Passionate about fostering a welcoming environment and ensuring employee readiness.
Overview
8
8
years of professional experience
Work History
Talent Specialist/Front Office Manager
PGSUSA
Boca Raton
09.2025 - Current
- Streamlined recruitment processes by coordinating candidate communication and interview scheduling.
- Ensured smooth transitions for new hires through effective onboarding readiness facilitation.
- Acted as primary contact for applicants, new hires, and employees regarding onboarding and office procedures.
- Managed employee files, conducted background checks, and processed onboarding paperwork accurately.
- Oversaw day-to-day operations, including scheduling, supplies, uniforms, and administrative workflows.
- Partnered with leadership to support staffing needs, onboarding timelines, and employee readiness.
Security Officer
Allied Universal Security Services
Boca Raton
09.2024 - 07.2025
- Acted as frontline representative, ensuring policy compliance and safety standards for employees, residents, and visitors.
- Greeted visitors and residents to create a professional, welcoming atmosphere.
- Addressed safety concerns promptly, resolving issues with professionalism.
- Provided exceptional customer service while addressing inquiries to boost resident satisfaction.
- Maintained accurate documentation and incident reports to uphold compliance standards.
Customer Service Representative
Chewy.com
05.2022 - 02.2024
- Responded to 50+ inquiries daily, addressing account, billing, and order issues.
- Converted inquiries into repeat customers through personalized service and follow-up.
- Processed payments, verified account details, and updated records.
- Maintained high customer satisfaction ratings by resolving issues quickly and professionally.
Customer Service Representative
United Healthcare
06.2019 - 10.2021
- Handled high-volume calls, chats, and emails, delivering frontline customer support.
- Verified client information, maintained accurate databases, and ensured compliance with privacy standards.
- Escalated issues when needed and followed up to ensure resolution.
- Generated reports and performed administrative tasks to support daily operations.
Shift Leader
Forever 21
Aventura
06.2018 - 04.2019
- Conducted sales presentations and upsold products, helping the store reach monthly sales goals 97% of the time.
- Trained and supported team members to deliver excellent customer service.
- Processed transactions, managed cash, and ensured accurate record-keeping.
- Assisted 100+ customers daily, providing product recommendations and maintaining a positive store atmosphere.
Education
High School Diploma - Coconut Creek, FL
Coconut Creek High School
Coconut Creek, FL07.2018
Some College (No Degree) - Radiology Tech
Keiser University
Fort Lauderdale, FLSkills
- Recruitment coordination
- Onboarding processes
- Candidate assessment
- Employee file management
- Background checks
- Customer relationship management
- Administrative support
- Scheduling efficiency
- Effective communication
- Applicant tracking systems
- Talent acquisition
- Interviewing techniques
- Candidate sourcing
- Recruitment strategies
Timeline
Talent Specialist/Front Office Manager
PGSUSA
09.2025 - Current
Security Officer
Allied Universal Security Services
09.2024 - 07.2025
Customer Service Representative
Chewy.com
05.2022 - 02.2024
Customer Service Representative
United Healthcare
06.2019 - 10.2021
Shift Leader
Forever 21
06.2018 - 04.2019
High School Diploma - Coconut Creek, FL
Coconut Creek High School
Some College (No Degree) - Radiology Tech
Keiser University