Overview
Work History
Education
Skills
Timeline
Generic

Tianna Bryant

Buffalo,NY

Overview

9
9
years of professional experience

Work History

DSP

People-Inc
Buffalo, NY
07.2023 - Current
  • Helped clients get in and out of beds and wheelchairs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Representative

David's Bridal
Amherst, NY
02.2021 - 02.2022
  • Strengthened customer retention by offering discount options.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed positive relationships with customers through friendly interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Counter Server

Chartwells Schools Dining Services
Buffalo, NY
09.2015 - 12.2019
  • Resolved customer complaints in a timely manner.
  • Greeted customers and provided menu information.
  • Balanced drawers at the end of each shift.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.

Education

Associate of Science - Human Services

Erie Community College
Buffalo, NY
06-2015

Skills

  • Client support
  • Health monitoring
  • Team collaboration
  • Customer retention
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Problem solving

Timeline

DSP

People-Inc
07.2023 - Current

Customer Service Representative

David's Bridal
02.2021 - 02.2022

Counter Server

Chartwells Schools Dining Services
09.2015 - 12.2019

Associate of Science - Human Services

Erie Community College

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Tianna Bryant