Tianna Chapman
Decatur,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
12
12
years of professional experience
Work History
Bus Operator
Marta Mobility/Transdev
Atlanta, GA
01.2023 - 03.2024
- Used navigation equipment and two-way radio while remaining focused on safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Helped elderly and disabled passengers board and exit bus.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and wheelchairs.
- Kept shuttle and reception areas clean and organized.
- Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
- Took disabled individuals and senior citizens to local destination.
Benefits Verification Specialist
AmerisourceBergen
Atlanta, GA
11.2022 - 12.2022
- Coordinated benefits processing, including enrollments, terminations and claims.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Shipping and Receiving Clerk
Coca Cola Refreshments
Austell, GA
06.2022 - 11.2022
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
Benefits Verification Specialist
AmerisourceBergen
Atlanta, GA
11.2021 - 03.2022
Cash Transit Armed Guard
Brinks Armored
Atlanta, GA
06.2021 - 08.2021
- Maintained order and safety while providing customer service and information to facility visitors.
- Investigated reported incidents to protect company assets.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
Mailroom Clerk
state regional toll authority
Atlanta, GA
02.2021 - 05.2021
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
Unarmed Security Officer
pritchard global security
Atlanta, GA
12.2020 - 02.2021
- Guarded entrances and exits against unauthorized entry.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Mail Handler
United States Postal Service, USPS
Jersey City, NJ
04.2020 - 10.2020
- Operated mail processing equipment and manually sorted mail.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
P.S.E Mail Processing Clerk
United States Postal Service, USPS
Edison, NJ
11.2019 - 01.2020
Mail Handler
United States Postal Service, USPS
Jersey City, NJ
11.2018 - 01.2019
Fulfillment Associate
Amazon
Edison, NJ
11.2017 - 10.2018
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
Customer Service Associate
Wawa
Edison, NJ
11.2016 - 08.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
Feeder Associate
UPS
Edison, NJ
12.2014 - 11.2016
Specimen Accessioner
labcorp
Raritan, NJ
08.2013 - 12.2013
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
Warehouse Clerk
Coca Cola Refreshments, CCR
Monmouth Junction, NJ
09.2012 - 08.2013
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Received, stored and shipped goods and materials.
- Prepared inventory for shipment by attaching tags and labels.
Education
Certified Medical Assistant - Medical Assistant
Sanford Brown Institute
Iselin, NJ09.2008
High School Diploma -
Colonia High School
Colonia, NJ06.2007
Timeline
Bus Operator
Marta Mobility/Transdev
01.2023 - 03.2024
Benefits Verification Specialist
AmerisourceBergen
11.2022 - 12.2022
Shipping and Receiving Clerk
Coca Cola Refreshments
06.2022 - 11.2022
Benefits Verification Specialist
AmerisourceBergen
11.2021 - 03.2022
Cash Transit Armed Guard
Brinks Armored
06.2021 - 08.2021
Mailroom Clerk
state regional toll authority
02.2021 - 05.2021
Unarmed Security Officer
pritchard global security
12.2020 - 02.2021
Mail Handler
United States Postal Service, USPS
04.2020 - 10.2020
P.S.E Mail Processing Clerk
United States Postal Service, USPS
11.2019 - 01.2020
Mail Handler
United States Postal Service, USPS
11.2018 - 01.2019
Fulfillment Associate
Amazon
11.2017 - 10.2018
Customer Service Associate
Wawa
11.2016 - 08.2017
Feeder Associate
UPS
12.2014 - 11.2016
Specimen Accessioner
labcorp
08.2013 - 12.2013
Warehouse Clerk
Coca Cola Refreshments, CCR
09.2012 - 08.2013
Certified Medical Assistant - Medical Assistant
Sanford Brown Institute
High School Diploma -
Colonia High School
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