Summary
Work History
Education
Skills
Timeline
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Tianna Darby

46 Old Harbour Road, Spanish Town P.O , St. Catherine

Summary

Dedicated and ambitious young professional seeking a full-time opportunity to apply my skills, knowledge, and passion to drive success and growth in a dynamic organization. With a strong foundation in [industry/field], I possess excellent communication, problem-solving, and teamwork skills, which enable me to effectively collaborate with colleagues, build strong relationships, and deliver high-quality results. I am a quick learner, adaptable, and eager to take on new challenges, with a strong desire to contribute to a company's mission and vision. I am excited to bring my energy, creativity, and enthusiasm to a full-time role and am committed to making a positive impact in my future career.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Work History

Intern

Tax administration
46 Old Harbour Road, Spanish Town P.O , St. Catherine
  • Interned in the Spanish Town Branch of the Tax Administration Office I had the chance to gain an understanding of numerous roles that people play at TA). One of these duties, among others, is working the front desk at the TRN and Drivers license offices. I also got the opportunity to practice and develop a range of skills ,such as multitasking, which help me improve my communication and understanding abilities. I had to completely understand the situation since I had to deal with the irate customer otherwise I wouldn’t have been able to ask my superior or supervisor the proper questions to assist the customer issued the resolved

Personal Assistant

Sagicor Life
Spanish Town
  • As a Personal Assistant at Sagicor, I provided administrative support to my supervisor, ensuring seamless day-to-day operations. My key responsibilities included:- Organizing and filing documents with precision and attention to detail, maintaining a high level of accuracy and confidentiality.- Conducting thorough reviews of documents to identify and rectify errors, ensuring compliance with company standards and regulatory requirements.- Assisting my supervisor in the preparation and processing of life insurance policies, streamlining the application process for customers and enhancing their overall experience.By providing exceptional administrative support, I enabled my supervisor to focus on high-priority tasks, ultimately contributing to the delivery of excellent customer service and the growth of the business. My experience at Sagicor has equipped me with strong organizational, analytical, and communication skills, as well as the ability to work effectively in a fast-paced environment

Customer Service Representative

IBEX Global
  • As a Roadside Assistance Customer Service Representative at IBEX, I provided exceptional support to customers experiencing vehicle breakdowns or other roadside emergencies. My key responsibilities included:1. Responding to customer calls, assessing their situation, and providing timely and effective solutions to get them back on the road.2. Coordinating with roadside assistance providers, such as tow truck operators and mechanics, to ensure prompt and efficient service.3. Troubleshooting and resolving customer complaints and concerns in a professional and courteous manner.4. Providing accurate and detailed information to customers about their roadside assistance options and benefits.5. Working collaboratively with internal teams, such as dispatch and operations, to ensure seamless communication and resolution of customer issues.Through my experience in Roadside Assistance at IBEX, I developed strong communication, problem-solving, and customer service skills, with a focus on delivering timely and effective solutions to customers in need. I successfully managed high-pressure situations, resolved customer complaints, and improved customer satisfaction, making me a results-driven and customer-focused professional

Education

High School Diploma -

Old Harbour High School
Old Harbour

Business Management Level 3

HEART
Old Harbour

Skills

  • Telephone etiquette
  • Problem-solving
  • Call handling
  • Microsoft Word
  • Technical troubleshooting

Timeline

Intern

Tax administration

Personal Assistant

Sagicor Life

Customer Service Representative

IBEX Global

High School Diploma -

Old Harbour High School

Business Management Level 3

HEART

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Tianna Darby