Tianna Finch
St Louis,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Private Investigator with proven expertise in planning and carrying out professional investigations into criminal and civil matters. Serves client needs with tenacious dedication to obtaining documentation of unlawful or unsavory activities. Skilled varies opportunities.
Overview
23
23
years of professional experience
Work History
Licensed Private Investigator
T&F Investigations
12.2022 - Current
- Performed background checks efficiently, enabling clients to make informed decisions about potential employees or business partners.
- Enhanced client satisfaction by conducting thorough investigations and providing comprehensive reports.
- Expanded clientele base through effective networking and marketing strategies, growing company revenue.
- Kept up-to-date on industry trends and advancements, maintaining a competitive edge in private investigation services.
- Streamlined investigative processes for improved efficiency and faster case resolutions.
- Maintained strict confidentiality regarding sensitive client information and ongoing investigations, upholding ethical standards within the profession.
- Developed strong professional relationships with clients, ensuring trust and confidence in the investigative process.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Conducted mobile and stationary surveillance on subjects.
Client Services Supervisor
Cox Enterprises
06.2001 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
- Monitored key performance indicators to ensure consistent, high-quality service levels were maintained.
- Implemented process improvements that streamlined workflows, resulting in reduced response times for client inquiries.
- Maintained open lines of communication between clients and internal teams, fostering strong partnerships based on trust and transparency.
- Led a team of Client Services Representatives, ensuring adherence to company policies and procedures.
- Provided leadership, guidance and support to staff members.
Assistant Manager
QuikTrip
12.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor Of Arts - Criminal Justice
ASHFORD University
Clinton, IA08.2020
Skills
- Customer Relations
- Training and mentoring
- Schedule Management
- Sales Support
- Marketing knowledge
- Research and due diligence
- Written and verbal communication
- Client Needs Assessments
- Staff Oversight
- Proficient in Software
- Evidence Gathering
- Legal Research
- Surveillance
- Records Research
Accomplishments
- Supervised team of 11 staff members.
- Documented and resolved issues which led toResults.
Timeline
Assistant Manager
QuikTrip
12.2023 - 02.2024
Licensed Private Investigator
T&F Investigations
12.2022 - Current
Client Services Supervisor
Cox Enterprises
06.2001 - Current
Bachelor Of Arts - Criminal Justice
ASHFORD University