JORDALIS LIRANZO
Kearny,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Private Investigator
DigiStream Investigations
09.2023 - 01.2024
- Enhanced client satisfaction by conducting thorough investigations and providing comprehensive reports.
- Increased case resolution rates through meticulous evidence gathering and detailed documentation.
- Streamlined investigative processes for improved efficiency and faster case resolutions.
- Conducted surveillance operations, resulting in the collection of crucial evidence for various cases.
- Improved team collaboration by facilitating regular communication and sharing best practices among colleagues.
Server
Olive Garden Restaurant
10.2022 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Applebee's Neighborhood Grill & Bar
03.2022 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Package Handler
United States Postal Service, USPS
10.2021 - 01.2022
- Used hand-held scanners and physical logs to accurately track item movements
- Removed jams and unblocked conveyor system to maintain flow of goods
- Followed verbal and written instructions to properly move and ship products
- Assembled, sealed and loaded packages into correct trucks
- Loaded package containers onto forklifts and transported into packaging areas.
Assistant Manager
Jersey Mike's Subs
05.2018 - 01.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Employee training/Food safety
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
High School Diploma -
Kearny High School
Kearny, NJ06.2020
Skills
- Sales Expertise
- Guest Relations Management
- Cash Handling
- Time Management
- Staff Management
- Legal Research
- Stakeouts
- Report Development
Certification
Certified Manager Food Safety, Safeserv, 04/2021, 04/2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Private Investigator
DigiStream Investigations
09.2023 - 01.2024
Server
Olive Garden Restaurant
10.2022 - 09.2023
Server
Applebee's Neighborhood Grill & Bar
03.2022 - 10.2022
Package Handler
United States Postal Service, USPS
10.2021 - 01.2022
Assistant Manager
Jersey Mike's Subs
05.2018 - 01.2022
High School Diploma -
Kearny High School