Tianna Gutzmer
Dania Beach,USA
Overview
6
6
years of professional experience
Work History
Bartender
Brandon's Bistro
06.2023 - Current
- Check identifications to verify if guests meet the minimum age to legally purchase or consume alcohol beverages
- Prepared both alcoholic and nonalcoholic beverages for customers
- Handled food and drinks carefully and kept spaces clean to protect from foodborne illness and maintain proper sanitation
- Maintaining bar inventory and restocking supplies
- Interact with customers, take orders, serving small snacks
Senior Waitress
The Licking
08.2020 - Current
- Greeted customers, answered questions and made recommended specials to increase profits
- Welcoming guests with positive and personable attitudes, brought beverages while reviewing menus
- Maintained polite and professional demeanor to customers to encourage inquiries and order placements
- Completed opening and closing checks to ensure smooth restaurant operations
Customer Service Representative
Iqor
06.2018 - 08.2020
- Active listening
- Solve problems quickly and efficiently
- Strong dedication to helping customers resolve issues
- Engaging directly with customers who contact us for a variety of topics ranging from helping shop a new item, tech support or order issues
- Answered, screened and processed high volume calls with management system and web based communications
Education
Bachelor Of Administration - Human Resources Development
Miami Dade College
Miami, Florida06.2028
Highschool - Highschool Graduate
West Park High School
Hollywood, Florida06.2014
Skills
Audit Skills
Certificateslicenses
- Licensed Florida Gaming supplier, 3 year temporary, slot/cardroom/cocktail waitress
- Certificate of Completion, Qualified mixologist
Timeline
Bartender
Brandon's Bistro
06.2023 - Current
Senior Waitress
The Licking
08.2020 - Current
Customer Service Representative
Iqor
06.2018 - 08.2020
Bachelor Of Administration - Human Resources Development
Miami Dade College
Highschool - Highschool Graduate
West Park High School