Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Tianna House

Tianna House

Financial Analyst
Cabot,AR

Summary

With over a decade of experience in the emergency service field, I have acquired incredible communication skills and the ability to quickly learn a vast number of tasks, procedures, and software. Currently working as a financial analyst, I have carried over my ability to communicate difficult things effectively, and bring resolution.

Overview

12
12
years of professional experience

Work History

Financial Analyst

Priority1
Little Rock, Arkansas
09.2024 - Current
  • Collaborated with cross-functional teams to assess financial performance and risks.
  • Presented findings and recommendations to senior management for review.
  • Utilized financial software and Excel to streamline data analysis.
  • Built and strengthened client relationships to form lasting, profitable bonds.
  • Managed a diverse portfolio of over 700 accounts, overseeing funds exceeding $5 million.
  • Achieved an AR delinquency rate of 20% (and dropping) this year.
  • Presented ideas to management on training improvement and accessibility.

Police Officer

Sherwood Police Department
Sherwood, Arkansas
07.2018 - 07.2025
  • Utilized Microsoft Office products daily.
  • Operated a multi-line phone system for efficient call management.
  • Conducted proactive traffic enforcement through regular patrols.
  • Provided emergency care while assessing the need for additional assistance.
  • Performed preliminary investigations on various incidents and accidents.
  • Prepared detailed reports documenting incidents and arrests for court.
  • Ensured public safety by providing security at events.
  • Developed positive relationships with the community through proactive engagement.

Logistical Support Specialist

City of Sherwood
Sherwood, Arkansas
06.2022 - 09.2024
  • Utilized Microsoft Office Suite, including Outlook, Word, Excel, and Access for daily tasks.
  • Managed a multi-line phone system for efficient call handling and communication.
  • Generated reports and updated files to maintain accurate documentation.
  • Provided software training sessions for users to enhance proficiency.
  • Administrator of multiple departmental applications.
  • Assisted attorneys with discovery requests by researching relevant cases.
  • Digitized and preserved reports and case files for future access.
  • Coordinated fleet maintenance, repairs, and installations as needed.
  • Coordinated the purchase and issuance of patrol equipment.

Evidence Technician

City of Sherwood
Sherwood, Arkansas
02.2022 - 06.2022
  • Utilized Microsoft Office Suite, including Outlook, Word, Excel, and Access for daily tasks.
  • Managed a multi-line phone system for efficient call handling and communication.
  • Submitted accurate packaging and paperwork for evidence processing.
  • Improved work processes and facilitated training sessions for team members.
  • Completed advanced training programs, including IAPE, Southern Software, and Motorola.
  • Scheduled and conducted appointments for property returns efficiently.
  • Conducted background checks for returns using ACIC and other software programs.
  • Maintained precise records and generated various reports as needed.
  • Maintained the city's prescription drug take-back boxes.

Police Records Clerk

City of Sherwood
Sherwood, Arkansas
06.2021 - 02.2022
  • Utilized Microsoft Office products daily, including Outlook, Word, Excel, and Access.
  • Operated multi-line phone system for efficient call management.
  • Performed precise data entry across various systems with minimal errors.
  • Maintained organized filing of documents to ensure easy retrieval.
  • Granted file and document access to authorized personnel as required.
  • Adhered strictly to confidentiality protocols to protect sensitive information.
  • Scanned images and documents, ensuring clarity and accuracy in naming conventions.
  • Assisted with background checks and fulfilled FOIA requests per state law.

Public Safety Dispatcher & Detention Officer

Sherwood Police Department
Sherwood, Arkansas
03.2016 - 07.2018
  • Efficiently communicated via radio to dispatch law enforcement, fire, and ambulance services during emergencies.
  • Answered 911 calls, soliciting essential details to determine required resources.
  • Meticulously documented crucial information in call tracking systems.
  • Conducted research on vehicles and wanted or missing individuals.
  • Utilized sound judgment to enforce inmate discipline and conduct cell checks.
  • Processed arrestees and maintained detailed prisoner records.
  • Executed defensive tactics to ensure facility security and safety.

Firefighter

Gravel Ridge Fire Department
Sherwood, Arkansas
12.2013 - 03.2016
  • Maintained firefighting apparatus and equipment in optimal condition for immediate response.
  • Collaborated with emergency personnel to manage accident scenes and provide medical assistance.
  • Laid hose lines, operated pumps, hydrants, and nozzles during fire suppression efforts.
  • Provided emergency aid and recognized needs for additional support when necessary.
  • Educated community members on fire prevention and safety protocols.
  • Conducted inspections to identify hazards and ensure compliance with fire safety standards.

Education

Law Enforcement Certification -

Black River Technical College, Pocahontas, AR
12-2018
  • [2018] - Dean's List

Firefighter Standards Certification -

Southern Arkansas University Tech, Camden, AR
07-2013

High School Diploma -

North Pulaski High School, Jacksonville, AR

Skills

  • Client relations and communication
  • Multitasking and adaptability in high-stress environments
  • Microsoft Office Suite (Outlook, Excel, Word)
  • Process improvement

Affiliations

  • Proud owner of copyrighted works
  • Songwriting
  • Artist - (painting and drawing)
  • Hiking

Timeline

Financial Analyst - Priority1
09.2024 - Current
Logistical Support Specialist - City of Sherwood
06.2022 - 09.2024
Evidence Technician - City of Sherwood
02.2022 - 06.2022
Police Records Clerk - City of Sherwood
06.2021 - 02.2022
Police Officer - Sherwood Police Department
07.2018 - 07.2025
Public Safety Dispatcher & Detention Officer - Sherwood Police Department
03.2016 - 07.2018
Firefighter - Gravel Ridge Fire Department
12.2013 - 03.2016
Black River Technical College - Law Enforcement Certification,
Southern Arkansas University Tech - Firefighter Standards Certification,
North Pulaski High School - High School Diploma,

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