Tianna Howard
New Caney,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
05.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Shift Manager
Mac Pizza Management
09.2021 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Team Member
Canes Chicken Fingers
08.2020 - 03.2021
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Babysitter
Neal Family
02.2020 - 07.2020
- Assisted children with homework assignments and special projects across different subjects.
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Reassured children when upset providing emotional support and stability.
- Guided school homework and read bedtime stories to support development.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Coordinated playdates and outings to meet children's physical and social needs.
Education
High School Diploma -
Elsik High School
Houston, TX07-2020
Skills
- Ul>
- Accurate money handling
- P>Team Building
- P>Training and mentoring
- P>Excellent Communication
- P>Dependable and Responsible
- P>Problem-Solving
- Accurate Money Handling
- Relationship Building
- Customer Service
Timeline
Personal Shopper
HEB Grocery Store
05.2023 - Current
Shift Manager
Mac Pizza Management
09.2021 - Current
Team Member
Canes Chicken Fingers
08.2020 - 03.2021
Babysitter
Neal Family
02.2020 - 07.2020
High School Diploma -
Elsik High School
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