Tianna Jackson
Medford,NY
Summary
Dynamic and results-oriented professional with a proven track record at Educational Bus Transportation, adept at improving efficiency and exceeding goals. Excelled in fast-paced environments by leveraging strong problem-solving abilities and attention to detail. Skilled in data entry and team collaboration, achieving significant improvements in operational workflows. Demonstrates exceptional adaptability and communication skills, contributing to enhanced team productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Package Handler
UPS
Farmingville, NY
07.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
Shop Clerk
Educational Bus Transportation
West Babylon, NY
06.2021 - Current
- Managed inventory levels, ensuring optimal stock availability for mechanic at all times.
- Processed work orders by accurately entering data into the computer system.
- Ordered parts daily to ensure seamless shop operations.
- Finalized and processed invoices to ensure accurate record-keeping and smooth transaction closure.
- Coordinated and placed shop orders to ensure seamless daily operations.
- Entered and organized data efficiently, ensuring accurate filing of shop records.
Food Service Worker
Culinart Group
Stony Brook, NY
01.2019 - 09.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Customer Service Representative
Perfumania
Bellport, NY
08.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Supervisor
CVS Pharmacy
Deer Park, NY
12.2016 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Front End Cashier
Walmart
Islandia, NY
09.2015 - 10.2016
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Housekeeper
Holiday Inn Express Hotel
Hauppauge, NY
09.2015 - 04.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Service Clerk
Duane Reade Pharmacy
Manhattan, NY
06.2014 - 05.2015
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Processed transactions quickly and accurately, resulting in reduced wait times for customers.
- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
- Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
Sales Associate
GUESS Factory
Deer Park, NY
11.2012 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Deer Park High School
Deer Park, NYSkills
- Adaptable to change
- Attention to detail
- Problem-solving
- Typing speed & accuracy
- Have good written and verbal communication
- Data entry
Timeline
Package Handler
UPS
07.2024 - Current
Shop Clerk
Educational Bus Transportation
06.2021 - Current
Food Service Worker
Culinart Group
01.2019 - 09.2020
Customer Service Representative
Perfumania
08.2018 - 01.2019
Supervisor
CVS Pharmacy
12.2016 - 11.2018
Front End Cashier
Walmart
09.2015 - 10.2016
Housekeeper
Holiday Inn Express Hotel
09.2015 - 04.2016
Service Clerk
Duane Reade Pharmacy
06.2014 - 05.2015
Sales Associate
GUESS Factory
11.2012 - 04.2014
High School Diploma -
Deer Park High School