Tianna Lee
Billings,MT
Summary
Organized Board Secretary with 2 years of experience managing filing systems, composing correspondence and arranging conferences and meetings. Expertise in taking dictation and maintaining calendars. Precise clerical skills with proficiency in all Microsoft programs.
Overview
2
2
years of professional experience
Work History
Client Advisor
Rimrock Foundation
Billings, MT
01.2022 - Current
- Maintained confidentiality to comply with HIPAA and 42 CFR, Part 2.
- Used customer relationship management software to track client activities, needs and tasks.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Documented all relevant information by filling out the appropriate forms.
- Documented data and completed accurate updates to client records.
Receptionist
Rimrock Foundation
Billings, MT
03.2021 - 01.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Supervisor
U.S. Census Bureau
Billings, MT
09.2019 - 11.2020
- Oversees office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Organizes travel arrangements for up to 50 staff members, including all transportation and hotel stays.
- Produces high-quality documents, spreadsheets and presentations for internal and customer-facing needs using all Microsoft programs and OCS.
- Oversees appointment scheduling and itinerary coordination for both clients and personnel.
- Keeps physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Organizes meetings and coordinated availability of conference rooms for participants.
- Interacts with customers professionally by phone, email or in-person to provide information and direction to desired staff members.
Education
Certification - Yoga Therapy And Teacher Training
Limber Tree Yoga Studio
Billings, MT05.2018
Certification - Aesthetics
Denver Integrative Massage School
Denver, CO07.2014
Diploma -
Billings West High School
Billings, MT05.2012
Skills
- Microsoft Office
- Verbal and Written Communication
- Organization
- Inter-office communications
- Spreadsheet development
- Billing and Invoicing
- 50 WPM typing speed
- Multi-line phone proficiency
- Scheduling and Calendar Management
- Priority management
- Monthly Financial Statements
- Administrative and Office Support
Timeline
Client Advisor
Rimrock Foundation
01.2022 - Current
Receptionist
Rimrock Foundation
03.2021 - 01.2022
Administrative Supervisor
U.S. Census Bureau
09.2019 - 11.2020
Certification - Yoga Therapy And Teacher Training
Limber Tree Yoga Studio
Certification - Aesthetics
Denver Integrative Massage School
Diploma -
Billings West High School
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