Summary
Overview
Work History
Education
Skills
References
Employment breaks
Timeline
Generic
Tianna Lewis

Tianna Lewis

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

General Clerk

Exela Technologies
05.2022 - 03.2024
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.

Service Support Associate

Hyundai Capital America
01.2021 - 01.2022
  • Correct overcharges, refund amounts to customers and handle contracts along with processing requests in accordance with Servicing Support SLAs
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Customer Service Representative

Chime Solutions
12.2019 - 12.2020
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Data Processing Clerk

Wells Fargo
04.2018 - 11.2019
  • Ensured accurate payment processing by diligently verifying checks, stubs, and envelopes in a timely manner.
  • Demonstrated adaptability by quickly learning new software applications for more efficient payment processing tasks.
  • Optimized operational efficiency through regular maintenance and troubleshooting of scanning equipment used in lockbox operations.

Guest Services Associate

McDonald’s
05.2013 - 01.2018
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
  • Conducted regular inventory checks on supplies, managing restocking needs proactively for uninterrupted service delivery.
  • Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.

Education

Nursing Assistant - Nursing

Golden Age Healthcare
Fayetteville, GA
03.2018

High School Diploma -

Tri-Cities High School
East Point, Ga
05.2015

Skills

  • Microsoft Office Proficiency
  • Administrative Support
  • Financial Reporting
  • Complaint Resolution
  • Data Entry
  • Customer Service
  • Document Processing
  • Computer Literacy
  • Billing and Invoicing
  • Records Management Systems

References

References available upon request.

Employment breaks

1/2018 - 4/2018 Unemployed, attending educational course.

12/2020 - 1/2021 Unemployed due to Covid-19.

1/2022 -5/2022 Unemployed, actively seeking employment.

10/2023- present Unemployed , actively seeking employment.

Timeline

General Clerk

Exela Technologies
05.2022 - 03.2024

Service Support Associate

Hyundai Capital America
01.2021 - 01.2022

Customer Service Representative

Chime Solutions
12.2019 - 12.2020

Data Processing Clerk

Wells Fargo
04.2018 - 11.2019

Guest Services Associate

McDonald’s
05.2013 - 01.2018

Nursing Assistant - Nursing

Golden Age Healthcare

High School Diploma -

Tri-Cities High School

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Tianna Lewis