Tianna Phillips
York,PA
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality production. Focused on customer satisfaction and team productivity.
Overview
9
9
years of professional experience
Work History
Team Member
Tractor Supply Company
08.2022 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Use extensive and growing knowledge of water fowl and other pets to provide legendary service to customers.
Package Distributor; Independent Contractor
Amazon
05.2020 - 02.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Collaborated closely with clients to better understand needs of the consumer.
- Daily customer service to ensure satisfaction of goods and services.
Groomer and Shop Manager
Happy Dog
01.2019 - 03.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Assistant Manager
The Art Of Shaving
11.2016 - 03.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
Journey's
09.2015 - 11.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Manager
Starbucks
09.2012 - 09.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
No Degree -
Humboldt State University
Arcata, CASkills
- Safety Understanding
- Sales Expertise
- Account Management
- Staff Training
- Technical Support
- Attention to Detail
- Stocking and Replenishing
- Facility Cleaning
- Product Knowledge
- Quality Standards
- Money Handling
- Team Member Motivation
Timeline
Team Member
Tractor Supply Company
08.2022 - Current
Package Distributor; Independent Contractor
Amazon
05.2020 - 02.2022
Groomer and Shop Manager
Happy Dog
01.2019 - 03.2020
Assistant Manager
The Art Of Shaving
11.2016 - 03.2018
Assistant Manager
Journey's
09.2015 - 11.2016
Manager
Starbucks
09.2012 - 09.2015
No Degree -
Humboldt State University