TIANNA SHOULARS
NC
Summary
Analytical and detail-oriented Financial Crimes Analyst with 3+ years of experience investigating suspicious financial activity, analyzing transaction behavior, and mitigating fraud risk across fintech and digital platforms. Proven ability to manage high-volume caseloads, identify patterns of fraudulent activity, and ensure compliance with regulatory and card network requirements. Skilled in transaction monitoring, case documentation, and cross-functional collaboration to support risk mitigation and compliance initiatives. Experience working with tools such as Accertify, Riskified, Sift, and Fiserv. Currently pursuing CAMS certification.
Overview
5
5
years of professional experience
Work History
Fraud & Risk Analyst (Chargeback Strategy)
StubHub
09.2024 - Current
- Investigate high-risk and suspicious financial transactions, including unauthorized activity, to identify potential fraud and financial crime exposure
- Conduct detailed transaction analysis and behavioral pattern reviews to detect anomalies and escalate potential suspicious activity.
- Ensure adherence to regulatory standards and card network compliance requirements (Visa/Mastercard), maintaining audit-ready documentation
- Manage a high-volume caseload of complex investigations while maintaining accuracy and regulatory timelines
- Document investigative findings and prepare detailed case reports to support internal risk escalation and compliance review
- Lead training initiatives for analysts on fraud detection tools (Accertify, Braintree, Fiserv), improving team efficiency and investigative consistency
Risk & Client Operations Analyst
APEX Solutions / ADP
12.2022 - 09.2024
- Analyzed client account activity and transaction data to identify discrepancies, anomalies, and potential risk indicators
- Investigated billing irregularities and account issues, ensuring resolution aligned with internal controls and compliance standards
- Maintained detailed case documentation and audit trails for internal review and regulatory purposes
- Partnered with internal departments to improve operational workflows and strengthen risk controls
- Utilized CRM and data systems to track case progress, identify trends, and support reporting initiatives
Fraud & Risk Analyst
FanDuel
12.2021 - 12.2023
- Conducted transaction monitoring and investigation of suspicious user behavior, including potential fraud, abuse, and financial risk
- Analyzed transactional and behavioral data to detect patterns such as bonus abuse, proxy activity, and irregular account usage
- Escalated high-risk cases with supporting evidence and clear investigative summaries
- Collaborated with analytics teams to develop dashboards and track key fraud detection metrics (KPIs)
- Prepared detailed documentation to support dispute representments and internal risk assessments
Technical Recruiter (Early Career Experience)
Allyon, Inc.
06.2021 - 12.2021
- Managed candidate pipelines and conducted initial screenings for technical roles
- Utilized CRM systems to track candidate activity and maintain organized records
- Developed foundational experience in data tracking, communication, and process management
Education
Bachelor of Science - Business Administration (Management)
Montclair State University
Montclair, NJSkills
- Transaction Monitoring & Investigations
- Suspicious Activity Identification
- Fraud Detection & Risk Mitigation
- Regulatory Compliance (BSA/AML exposure)
- Case Management & Documentation
AML & Risk Analysis
- SQL (data querying & analysis)
- Microsoft Excel (Pivot Tables, VLOOKUP, data analysis)
- Zendesk, CRM systems
- Accertify, Riskified, Sift, Fiserv First Disputes, Braintree
Technical & Analytical Tools
Accomplishments
- Familiar with AML concepts including KYC, transaction monitoring, and suspicious activity reporting processes
- Strong analytical thinking, attention to detail, and decision-making skills
- Able to work independently in structured, compliance-driven environments
Timeline
Fraud & Risk Analyst (Chargeback Strategy)
StubHub
09.2024 - Current
Risk & Client Operations Analyst
APEX Solutions / ADP
12.2022 - 09.2024
Fraud & Risk Analyst
FanDuel
12.2021 - 12.2023
Technical Recruiter (Early Career Experience)
Allyon, Inc.
06.2021 - 12.2021
Bachelor of Science - Business Administration (Management)
Montclair State University