Tianna Smith
Irving,US
Summary
I started off working in the food service industry as a cashier for Whataburger, it was honestly a really great job because I got to meet many different people and build a lot of bonds. Then, about a year later, I decided I wanted a change in scenery, so I started working in the entertainment industry at a theater. It was a good push towards alone time to clear my head, but I would really like to try all sorts of industries to get a feel for what's best for me at the moment. I really think I thrive in a variety of industries due to my customer service experience.
Overview
5
5
years of professional experience
Work History
Team Leader
Whatabuger
Irving, TX
09.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Worked in drive thru and front counter, handling customer conflicts as well as completing transactions.
- Completed checklists to ensure we were ready for inspection and following all policies correctly.
- Worked effectively in fast-paced environments.
Call Center Representative
Dillard's Distribution Center
Haltom City, TX, US
10.2021 - 08.2022
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
- Was able to resolve issues by working with the Problem Resolutions and Holds department's team.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity.
Cashier
Chipotle Mexican Grill
Irving, TX, US
03.2021 - 09.2021
- Educated customers about all promotions to increase sales.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
Crew Member
Fun Movie Grill Drive-In Theater
Irving, TX, US
05.2020 - 01.2021
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods.
- Checked that food expiration dates were properly labeled.
- Work at the cash register.
- Received the trainee of the month award.
- Cleaned the offices, common areas, and theaters, and restocked the restroom supplies.
Team Member
Whataburger
Irving, TX, US
10.2019 - 12.2020
- Was in charge of product preparation and service.
- Was able to keep my productivity goals by resolving issues in a timely manner.
- Quickly learned all required tasks to maximize performance.
- Credit cards, gift cards, and coupons were all processed by me.
- Trained team members to work as cashiers in accordance with company policies and procedures.
Education
Elementary Education - Some college (No degree)
Grand Canyon University
Phoenix, AZSkills
- Communication skills
- Customer support
- Documentation and reporting
- Problem-solving skills
- Sale expertise
- Payment processing
- Verbal and written communication
- Cash Handling
- Customer service
Timeline
Team Leader
Whatabuger
09.2022 - Current
Call Center Representative
Dillard's Distribution Center
10.2021 - 08.2022
Cashier
Chipotle Mexican Grill
03.2021 - 09.2021
Crew Member
Fun Movie Grill Drive-In Theater
05.2020 - 01.2021
Team Member
Whataburger
10.2019 - 12.2020
Elementary Education - Some college (No degree)
Grand Canyon University