Tiante Abston
Memphis,TN
Summary
Empathetic communicator able to interact in compassionate manner with people of all ages. Resourceful problem solver able resolve issues in professional manner. Proficient with Microsoft Word, Excel, and PowerPoint as well as Google Docs, Sheets, and Slides. Working knowledge with software. Proven ability to convey information clearly and effectively in both written and verbal forms. Demonstrated ability to empathize with customers and resolve issues efficiently. Works well in collaborative environments and contributes positively to team dynamics.
Overview
5
5
years of professional experience
Work History
Remote Customer Service
Amazon
11.2025 - Current
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service while responding to inquiries via phone, email, or in-person meetings with potential applicants.
- Enhanced customer satisfaction by providing efficient and friendly service during fuel transactions.
- Collaborated with team members to optimize shift coverage during peak hours, ensuring excellent customer service at all times.
Administrative Clerk Intern etc
The City Of Memphis City Court Clerk
05.2024 - 10.2025
- Ability to keep files, schedules and tasks in order
- Ensuring in data entry and document preparation
- Clear and effective verbal and written communication
- Familiarity with office software and equipment
- Greets visitors, answers inquiries, and directs them to appreciate person or department
- Interacts with the public, providing information and assistance
- Providing helpful and courteous assistance to colleagues and clients.
Cashier/Sales Associate
Family Dollar
12.2022 - 12.2023
- Communicated with customers and vendors in professional manner to resolve issues
- Greeting customers warmly and making them feel welcomed into the establishment
- Paying close attention to customer needs and concerns to provide appropriate assistance
- Addressing customer complaints and quickly fencing solutions to issues promptly
- Handling Various Responsibilities, like helping customers, restocking shelves, and keeping the checkout area organized.
Picker Packer
DHL Supply Chain
05.2021 - 08.2023
- Ability to keep files, schedules and tasks in order
- Ensuring in data entry and document preparation
- Clear and effective verbal and written communication
- Familiarity with office software and equipment
- Greets visitors, answers inquiries, and directs them to appreciate person or department
- Interacts with the public, providing information and assistance
- Providing helpful and courteous assistance to colleagues and clients.
Education
Bachelor of Science - Criminal Justice, Justice Studies
The University of Tennessee at Martin
Martin, TN05.2025
Skills
- Friendly, positive attitude
- Problem-Solving
- Dependable and responsible
- Critical Thinking
- Computer skills
- Calm under pressure
Timeline
Remote Customer Service
Amazon
11.2025 - Current
Administrative Clerk Intern etc
The City Of Memphis City Court Clerk
05.2024 - 10.2025
Cashier/Sales Associate
Family Dollar
12.2022 - 12.2023
Picker Packer
DHL Supply Chain
05.2021 - 08.2023
Bachelor of Science - Criminal Justice, Justice Studies
The University of Tennessee at Martin