Tiara Buskey
Walgreens
Zephyrhills,FL
9
years of professional experience
Customer Service Representative with strong experience in high-volume call environments, customer support, and problem resolution. Skilled in handling inbound calls, resolving customer concerns, and delivering clear, professional communication across phone, chat, and email. Proven ability to multitask across multiple systems, de-escalate difficult situations, and provide efficient, customer-focused solutions. Known for maintaining accuracy, professionalism, and a positive customer experience in fast-paced environments.
Work History
Customer Service Cashier
11 Months- Assisted customers with inquiries, purchases, and services in a fast-paced retail setting.
- Resolved customer concerns and provided solutions to ensure satisfaction.
- Handled transactions accurately while maintaining efficiency under pressure.
- Supported online orders, photo services, and prescription-related questions.
- Maintained a clean, organized, and customer-friendly environment.
Medical Insurance Collector
2 Years 7 Months- Managed high-volume inbound and outbound calls with customers regarding billing and account inquiries.
- Resolved complex issues including payment discrepancies, claim denials, and account errors.
- Provided clear explanations of charges, balances, and payment options.
- Documented all customer interactions and updates accurately in internal systems.
- Maintained professionalism and empathy while handling sensitive or escalated situations.
Patient Access Representative
2 Years 3 Months- Handled a high volume of inbound calls related to scheduling, account inquiries, and general support.
- Assisted customers with understanding services, processes, and next steps.
- Entered and updated customer information with strong attention to detail.
- Resolved issues efficiently or escalated when necessary.
- Worked in a fast-paced environment while managing multiple priorities.
Customer Service Cashier
3 Years 2 Months- Delivered excellent customer service and resolved customer concerns in a busy retail environment.
- Assisted with transactions, returns, and general inquiries.
- Built positive customer relationships through communication and problem-solving.
- Maintained accuracy and efficiency while handling high customer volume.
Education
High School Diploma
Skills
High-volume inbound & outbound calls (40+ daily)
Customer support (phone
chat
email)
Conflict resolution & de-escalation
Problem-solving & critical thinking
Data entry & accurate documentation
Multitasking across multiple systems
Microsoft Office (Outlook
Teams
Word)
Time management & organization
Active listening & communication
Team collaboration
Timeline
Customer Service Cashier
Walgreens
02.2025 - 01.2026Read More
Medical Insurance Collector
Blackstone Medical Services
05.2022 - 12.2024Read More
Patient Access Representative
Fletcher Health And Rehab
01.2020 - 04.2022Read More
Customer Service Cashier
Publix
09.2016 - 11.2019Read More
Chamberlain Adult & Community Center
High School Diploma
Read More