Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Sandi Antuna
Aurora,US
Summary
Overview
9
years of professional experience
2
Languages
Work History
Western Paper Distributors
Sales Support & Customer Service
06.2025 - Current
Job overview
- Manage complex issues by coordinating with various departments to find solutions.
- Answer high volume of calls and make outbound calls.
- Document case details in the customer relationship management system for future reference.
- Assist customers with inquiries and complaints, providing timely resolution to customer issues.
- Interact with internal departments such as sales, billing, collections, technical support, to ensure complete resolution of customer issues.
- Drafted correspondence to customers regarding resolutions of their issues.
- Investigate complex post-shipping issues by coordinating and communicating with multiple internal departments and common carriers.
- Communicate daily with inside and outside sales reps to provide backorder updates and support urgent customer requests via email and phone.
- Manage the daily Lost Sales process to ensure that short picks of orders are reprocessed and shipped for customer orders.
- Identified and resolved discrepancies and errors in customer accounts..
- Recorded details of conversations, complaints, and actions taken in CRM.
EquipmentShare
Rental Coordinator
12.2023 - 10.2024
Job overview
- Maintained rental inventory control system.
- Placed sales calls and handled sales for incoming customer calls.
- Handled maintenance and repair requests to keep equipment in good condition, and maintain renter satisfaction.
- Updated CRM with accurate billing information, preventing future disputes and delays in payment processing.
- Collected payment by processing credit card transactions.
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained rental inventory control system.
- Established a proactive maintenance schedule for rental units.
- Improved expired contract renewals.
Laser Tech
Inside Sales /Customer Sales Support Representative
09.2017 - 04.2023
Job overview
- Converted inbound leads into paying customers.
- Managed 30 to 40 outbound calls daily, emails and orders from customers.
- Addressed customer inquiries to boost satisfaction and sales, Leveraged product knowledge to optimize sales opportunities.
- Utilized CRM for precise customer data management.
- Increased sales by engaging customers strategically and utilizing product knowledge.
- Liaised between outside sales representatives and accounts to optimize customer service with fast response time.
- Responded promptly to customer inquiries regarding product features, pricing, availability.
- Provided insightful product demonstrations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
Skills
- Time management in high-pressure situations
- Workflow Optimization
- High-Priority Ticket Management
- Handled 40 calls daily outbound / Inbound
- High-value account retention strategies
- CRM System Optimization
- Billing discrepancy resolution
- Maintenance management
- Account management
- Proficient in all window programs and emails
Timeline
Sales Support & Customer Service
Western Paper Distributors
06.2025 - Current
Rental Coordinator
EquipmentShare
12.2023 - 10.2024
Inside Sales /Customer Sales Support Representative
Laser Tech
09.2017 - 04.2023
Availability
See my work availability
Not Available
Available
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Quote
Little Hinges Swing Big Doors