Tejah Hill
Aurora,USA
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
PetVet Care
Denver, CO
2025 - Current
- Resolved customer inquiries via phone, email, and chat, ensuring timely support and satisfaction.
- Collaborated with team members to enhance service delivery and improve customer experience.
- Developed comprehensive knowledge of products to provide accurate information and solutions.
- Streamlined complaint resolution process, reducing average handling time significantly.
- Analyzed customer feedback to identify trends and suggest service improvements to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Specialty Coordinator
VCA Alameda East Veterinary Hospital
06.2022 - 03.2025
- Scheduled General Practice and Specialty Appointments.
- Receiving and send referral medical records and letters.
- Maintaining staff and client/patient relationships.
- Managing food order.
- Sending medication request and approvals to doctors.
- Keeping the lobby and exam rooms clean and ready for use.
Home Caregiver
Shared Touch, Aurora, CO
Aurora, CO
10.2021 - 02.2022
- Interacted with patients and families with kindness and a positive, outgoing demeanor, resulting in the development of long-term professional relationships.
- Oversaw routine activities such as medication and personal hygiene to ensure safety.
- Was in charge of daily activities and offered assistance when necessary.
- Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals.
- Dressed, groomed, and fed patients with limited physical abilities to efficiently handle basic needs.
- Ran errands for clients and transported them to appointments to maintain wellness and support daily living needs.
- Accurately entered data into charts and log books to document clients' progress.
- Helped keep patient area clean and well organized.
- Ensured the well-being, safety, and comfort of clients in accordance with physicians' orders.
Behavioral Health Technician
Haven Behavioral Hospital, Eastern Pennsylvania
Pennsylvania
09.2018 - 09.2021
- Led day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
- Observed and tracked client behavior and treatment responses.
- Was able to identify people who were under the influence of drugs or alcohol, as well as the typical behaviors associated with each.
- Completed incident documentation and forwarded it to the appropriate personnel for review.
- PPD and IM injections were given according to protocol.
- Kept track of each patient on a daily basis.
- Took vital signs and monitored them, as well as administering medications and managing patient behavior.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Kept the facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Kept track of client information on special flow sheets, noting suicidal warnings, sleep patterns, and restraints.
- Searched residents' belongings prior to and during stays.
Retail Associate
Shoe Dept. Encore, Reading, PA
Reading, PA
06.2019 - 08.2021
- Kept the sales floor clean by straightening and facing merchandise.
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
- Increased sales by displaying merchandise in an appealing and orderly manner.
- Did stocking and quickly alerted management to low inventory levels.
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each month.
- Greeted customers, assisted them in finding merchandise, and made recommendations.
- Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations.
- Answered product questions using up-to-date sales and store promotions information.
- Checked customer prices and processed sales by scanning barcodes.
- Handled orders, promotions, store operations, and products over the phone in a professional manner.
- Walked around the sales floor in my assigned areas, looking for customer service opportunities and keeping the displays in good shape.
Education
No Degree - Certified Veterinary Technician
Penn Foster
11.2025
No Degree - undefined
Bel-Rea Institute of Animal Technology
Denver, CO01.2023
No Degree - undefined
Reading Area Community College
Reading, PA02.2019
Skills
- Assisted in communication efforts to enhance team collaboration Supported organization of activities to streamline operations Monitored customer service interactions to ensure satisfaction Provided first aid and CPR as needed Maintained accurate documentation of processes Participated in CPI training to improve service delivery Coordinated specialty scheduling to meet client needs Adapted to high-pressure situations with flexibility Contributed as a team player to achieve common goals
Timeline
Specialty Coordinator
VCA Alameda East Veterinary Hospital
06.2022 - 03.2025
Home Caregiver
Shared Touch, Aurora, CO
10.2021 - 02.2022
Retail Associate
Shoe Dept. Encore, Reading, PA
06.2019 - 08.2021
Behavioral Health Technician
Haven Behavioral Hospital, Eastern Pennsylvania
09.2018 - 09.2021
No Degree - undefined
Bel-Rea Institute of Animal Technology
No Degree - undefined
Reading Area Community College
Customer Service Representative
PetVet Care
2025 - Current
No Degree - Certified Veterinary Technician
Penn Foster