TIARA CALDERON
Fresno,CA
Summary
Customer service professional with a background in call handling, account support, and confidential recordkeeping. Provides accurate data entry, manages case information in case management systems, and helps resolve identity theft and account issues with care. Brings strong phone etiquette, front-desk support, and a steady focus on clear communication and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Office Assistant III
Fresno Superior Court
Fresno, California
06.2025 - Current
- Oversaw court filing processing and maintained current case records for Fresno Superior Court, supporting efficient legal proceedings.
- Supported court filing processing and updated case records for Fresno Superior Court.
- Assisted with court filing intake and maintained updated case records for Fresno Superior Court.
- Supported court recordkeeping by processing filings and updating case records for Fresno Superior Court, enhancing data integrity.
- Entered case information into case management system with accurate data entry.
- Entered case data into case management systems with care accuracy.
- Maintained accurate data entry within case management systems.
- Managed retrieval, sorting, and filing of confidential court documents to ensure compliance and accessibility.
- Executed systematic retrieval, sorting, and filing of confidential court documents to ensure organization and accessibility.
- Answered incoming calls and directed visitors to correct court departments.
- Provided front-desk call support and directed visitors to the right court departments.
- Reduced front-desk confusion by answering calls and directing visitors to correct court departments.
Customer Service Representative
Treasury IRS
Fresno, CA
07.2021 - Current
- Department of the Treasury IRS - Oakland, CA 03/2016 - 11/2018
- Provided customer support at call site, assisting with inquiries and issues.
- Answering telephone calls and researching account issues also handling sensitive taxpayers' information
- Managed taxpayer accounts, addressing and resolving account-related issues
- Specialized in resolving complex identity theft cases as an IDTVA specialist
- Researching and identifying Identity theft cases
- Handled business inquiries on employment taxes for 941x, corporations, and partnerships
- Problem solving and working independently 8+ hours a day
Customer Service Representative
Closets By Design
Fresno, CA
03.2021 - 07.2021
- Handled inbound/outbound calls to schedule appointments and installation dates, ensuring timely service for customers
- Processed credit card payments securely over the phone and in person, safeguarding customer payment information
- Maintained organized customer files in alphabetical order for easy access and retrieval
Customer Service
Air Serve
San Francisco, CA
01.2015 - 01.2016
- San Francisco International Airport
- Inspected carry-on bags to ensure compliance with safety regulations, enhancing passenger safety and airport security
- Verified boarding tickets against passenger lists to confirm passenger identities, facilitating smooth boarding process
Face-to-face customer service
Chipotle Mexican Grill
Fresno, CA
03.2014 - 12.2015
- Ensured customer satisfaction through face-to-face interactions
- Processed cash transactions efficiently at register
- Organized and stocked merchandise in designated areas for easy access
Education
Degree -
Milan Institute of Cosmetology
Clovis, CA01-2013
High School Diploma -
Cambridge High School
Fresno, CA12-2011
Skills
- Case management systems
- Data integrity
- Court communication
- Customer service
- Professional communication
- Time management
Personal Information
Title: Customer Service Representative/Licensed Cosmetologist
Accomplishments
- Effective Call Handling: Handled over 500 calls monthly with a 92% satisfaction rate.
- Accurate Cash Handling: Managed cash transactions up to $500 daily with zero discrepancies.
- Boarding Process Improvement: Increased boarding accuracy by 20% through diligent ticket checks.
- Excellent Customer Service: Affective and active listening to resolve customer problems or issues regarding their IRS tax account.
- Wait Time Reduction: Reduced customer wait time by 15% at Chipotle, enhancing service efficiency.
- Cosmetologist License: experienced hairstylist working with weaves, wigs, braids and more. Also have experience as nail technician.
Timeline
Office Assistant III
Fresno Superior Court
06.2025 - Current
Customer Service Representative
Treasury IRS
07.2021 - Current
Customer Service Representative
Closets By Design
03.2021 - 07.2021
Customer Service
Air Serve
01.2015 - 01.2016
Face-to-face customer service
Chipotle Mexican Grill
03.2014 - 12.2015
Degree -
Milan Institute of Cosmetology
High School Diploma -
Cambridge High School