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Associate Principal Engineer

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Results-driven IT Help Desk Specialist & Healthcare IT Trainer with over six years of experience providing expert technical support, specializing in Active Directory, Azure, Okta, Windows 10, ServiceNow, and Epic EMR systems. Credentialed in Epic Ambulatory, CPOE, ClinDoc, and OPTIME, with extensive experience training clinicians and optimizing electronic medical records (EMR) workflows. Adept at troubleshooting, system security, and IT support to improve operational efficiency in healthcare and enterprise environments. Seeking to leverage expertise in IT systems, EMR training, and IT security in a dynamic healthcare IT role.

Environment services professional with experience in maintaining cleanliness and sanitation in various settings. Strong focus on teamwork, reliability, and adaptability to meet changing needs. Skilled in using cleaning equipment, handling hazardous materials, and following safety protocols. Known for thoroughness, efficiency, and commitment to high standards.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Staff Nurse RN specializing in nursing assessments, triage, and diagnostic testing, with over four years in medical surgical care and advanced diagnostic proficiency, ensuring efficient and effective medical center operations.

Dynamic warehouse professional with expertise in equipment operation and reliability, honed at Essendant. Successfully managed operations, ensuring standards compliance and efficient supply chain processes. Proven problem-solving abilities in stock control and shipping, enhancing productivity by 20%. Skilled in heavy lifting and barcode scanning, contributing to seamless distribution and secure material handling.

Caring and dependable Pre-K Teacher Assistant with experience supporting young children in classroom settings. Skilled in assisting with daily routines, maintaining a safe and nurturing learning environment, and collaborating with teachers and staff. CPR certified with a passion for early childhood development.

Detail-oriented and customer-focused healthcare administrative professional with 5+ years of experience in high-volume service environments and 3+ years in medical front office and prior authorization coordination. Proven ability to manage complex insurance processes, maintain HIPAA compliance, and provide compassionate patient support. Bilingual in English and Spanish with strong communication and leadership skills.

Dynamic breakfast server with a proven track record at multiple local breakfast restaurants, generating $1,300 per shift through exceptional customer service and effective upselling. Proficient in Toast POS, I excel in team collaboration and task management, creating a welcoming atmosphere that fosters guest satisfaction and loyalty.

Dynamic and results-driven Agile transformation leader with over 10 years of experience in Agile coaching, change management, and Scrum leadership. Brings a unique blend of technical expertise and a clinical background in nursing, with hands-on experience in EHR systems, FHIR standards, and API integrations. Skilled in Jira, Confluence, process mapping (Visio, Miro), and designing creative retrospectives. Proven ability to lead cross-functional teams, drive continuous improvement, and build collaborative, high-performing squads. Detail-oriented, adaptable, and passionate about driving innovation in complex environments. Strong communication and servant leadership skills allow for effective collaboration with stakeholders at all levels. Committed to creating psychologically safe team environments that foster learning, experimentation, and accountability. Adept at aligning Agile practices with business goals to deliver measurable value and long-term impact.

Results-oriented Clinical Admissions Coordinator specializing in electronic health records and clinical workflow optimization. Proven track record of enhancing operational efficiency and ensuring HIPAA compliance, contributing to improved patient outcomes.

Tiara Cooks

Summary

Overview

Work History

ClinDoc and MyChart

Clindoc

ClinDoc

Ambulatory – Back and Front Office

ClinDoc – Case Manager

Ambulatory – Back Office

Float

Education

Bachelor of Business Administration -

Skills

Certification

Timeline

ClinDoc – Case Manager

Ambulatory – Back Office

ClinDoc and MyChart

Clindoc

ClinDoc

Ambulatory – Back and Front Office

Float

Bachelor of Business Administration -

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