Tiara Dammann
Chesapeake,VA
Summary
Detail-oriented professional with 7 years of experience, including knowledge in domestic and international regulatory compliance and hazardous materials handling. Skilled in dispute resolution, root cause analysis, process efficiency optimization, and training program implementation. Seeking an opportunity to leverage experience in regulatory knowledge and analytical skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispute Analyst
CMA CGM
10.2022 - Current
- Interpret service contracts, tariffs, and agreements, applying relevant policies for effective dispute resolution
- Conduct comprehensive problem analysis to identify root causes and recommend corrective actions of a minimum of 65 disputes weekly; ensure accurate logging and categorization of dispute outcomes
- Participate in conference calls to address customer concerns, adjust invoices as per contracts and business guidelines, and facilitate payment retrieval.
- Audit overseas account disputes for accuracy and compliancy to internal and FMC guidelines.
Operations Assistant
Black Flag Engineering LLC/Opulent Design
04.2022 - Current
- Facilitates the scheduling of meetings and appointments, ensuring efficient use of time
- Manages inventory and financial records, ensuring accuracy and prompt payment of recurring bills
- Assists in the creation and dispatch of invoices, and contributes to the analysis and management of social media presence
- Manages programs and has working knowledge in operating 3D printing and plasma cutting equipment.
Dangerous Goods Representative
CMA CGM
06.2018 - 10.2022
- Streamlined communication between clients, internal teams, and terminals, ensuring regulatory compliance in document and booking approvals, with a focus on hazardous materials in accordance with IMDG and 49CFR export policies
- Utilized expertise in LARA and HARP systems to optimize process efficiency, demonstrating proficiency in specialized software tools
- Implemented training programs for new hires and international agents, providing guidance on proper formats and procedures, and resolving hazardous materials-related inquiries and complaints
- Frequently referenced and reviewed SDS for numerous hazardous products.
To-Go Specialist
Olive Garden
01.2018 - 06.2018
- Assisted in the onboarding process by training new team members, ensuring new hires were equipped with the necessary skills for efficient order fulfillment and customer interaction
- Managed fiscal responsibilities including register reconciliation and secure fund transfer, further demonstrating trustworthiness and attention to detail
- Maintained orderliness of designated areas and inventory, and proficiently used multi-line phone and DASH system.
FabLab Shop Attendant
MCAGCC Fabrication Lab
11.2017 - 01.2018
- Acquired proficiency in using Arduino Nano boards, Ultimaker & Sindoh 3D printing programs, and laser engraving, demonstrating technical adaptability and advanced equipment handling skills
- Implemented an inventory system for materials and applied CNC machinery expertise to fabricate topographical maps, showcasing initiative and precision in task execution.
- Maintained knowledge of shop equipment and policies to provide guidance and safe oversight of material usage.
Lifeguard
Marine Corps Community Services
07.2017 - 11.2017
- Successfully facilitated child swim classes and ensured overall safety of 100s of patrons weekly , demonstrating strong customer service skills in addressing and resolving complaints
- Managed facility cleanliness and inventory effectively while also handling usage reports, showcasing strong administrative and organizational skills.
Education
Completed Some Towards Bachelors in Biochemistry - Aug 2015 - May 2016
VCU
Richmond, VACompleted Some Towards - Radiologic Technologies - May 2020 - Apr 2021
TCC
Virginia Beach, VAAdvanced-Honors Diploma -
Tallwood High
Virginia Beach, VA01.2015
Skills
- Ability to Work Under Pressure and in a Demanding Environment
- Strong and Effective Interpersonal, Verbal, and Written Communication
- Excellent Customer Service
- Root Cause Analysis
- Proficient With Microsoft Office
- High Attentiveness to Detail
- Dispute Resolution
- Knowledgeable of Import/Export logistics and compliance
- Efficient Time Management and Ability to Prioritize Tasks
- Time Management & Task Prioritization
- Adaptability and Flexibility
Certification
- Dangerous Goods Certification, 2021
- IMDG Code 40, 05/22
Timeline
Dispute Analyst
CMA CGM
10.2022 - Current
Operations Assistant
Black Flag Engineering LLC/Opulent Design
04.2022 - Current
Dangerous Goods Representative
CMA CGM
06.2018 - 10.2022
To-Go Specialist
Olive Garden
01.2018 - 06.2018
FabLab Shop Attendant
MCAGCC Fabrication Lab
11.2017 - 01.2018
Lifeguard
Marine Corps Community Services
07.2017 - 11.2017
Completed Some Towards Bachelors in Biochemistry - Aug 2015 - May 2016
VCU
Completed Some Towards - Radiologic Technologies - May 2020 - Apr 2021
TCC
Advanced-Honors Diploma -
Tallwood High
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