Tiara Davis
Eugene,OR
Summary
Tiara is a supportive and results-oriented Customer Experience Consultant with a passion for building meaningful relationships. With a strong background in call center operations and CRM platforms, she consistently delivers solutions that enhance customer satisfaction. Known for her clear communication, fast problem-solving, and dedication to efficiency, Tiara brings over 5 years of excellence in service, coordination, and client engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sanitation Worker
The Oregon Ice Cream Company
Eugene, OR
07.2025 - Current
- Maintained cleanliness and sanitation standards throughout production facility.
- Operated cleaning equipment, including pressure washers and floor scrubbers, effectively.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Trained new staff on sanitation procedures and best practices for operational efficiency.
- Collaborated with production teams to minimize contamination risks during operations.
Remote Receptionist
Ruby
01.2023 - 01.2024
- Guided customers through resolutions, decreasing repeat inquiries by 25%.
- Consistently exceeded satisfaction goals by 15% through strong communication.
- Routed 20+ tasks daily with a 90% completion success rate.
- Managed 150+ customer interactions per day, resolving 90% on the first call.
Customs Trade Coordinator
FedEx
01.2020 - 01.2023
- Maintained 95% client satisfaction by meeting response timelines.
- Provided updates aligned with SLAs to strengthen client relationships.
- Engaged across support channels, increasing interaction by 40%.
- Worked cross-functionally to reduce resolution time by 50%.
Senior Customer Service Agent
FedEx
01.2018 - 01.2023
- Resolved 50+ daily escalated customer inquiries across multiple platforms.
- Delivered consultative support that reduced recurring issues by 25%.
- Maintained consistent 95% customer satisfaction.
Education
Associate of Arts - undefined
Itawamba Community College
Fulton, MSSkills
Customer Relationship Management (CRM)
Call Center Operations
Technical & Help Desk Support
Escalation Management
Project Management
Product Knowledge
Mobile Technology & Software Tools
Budget Management
Financial Reporting
Fund Allocation
Bookkeeping & Recordkeeping
Fiscal Planning & Analysis
Nonprofit Financial Compliance
Grant Tracking & Reconciliation
QuickBooks / Accounting Software
Communication
Emotional Intelligence
Training
Problem Solving
Negotiation
Conflict Resolution
Transparency
Teamwork
Attention to Detail
Relationship Building
Active Listening
Influence
Certification
CPR Certified
Timeline
Sanitation Worker
The Oregon Ice Cream Company
07.2025 - Current
Remote Receptionist
Ruby
01.2023 - 01.2024
Customs Trade Coordinator
FedEx
01.2020 - 01.2023
Senior Customer Service Agent
FedEx
01.2018 - 01.2023
Associate of Arts - undefined
Itawamba Community College