Tiara Donelson
Memphis,TN
Summary
Detail-oriented and customer-focused Teller with experience in cash handling, data entry, and payment processing. Proven ability to efficiently process customer transactions, maintain accuracy, and ensure excellent service. Strong organizational skills with a keen eye for detail and the ability to work in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Memphis
03.2022 - 11.2024
- Help taxpayers over the phone or in person with a range of issues, including filing taxes and understanding auditing procedures
- Use the tax code to address taxpayer concerns
- Respond to taxpayer correspondence and other inquiries
- Help taxpayers prepare forms and documents to meet reporting requirements or support claims
- Provide information and payment options for taxpayers
Distribution Clerk
William Sonoma
Olive Branch , Mississippi
02.2020 - 10.2021
- Tracking inventory levels, updating records, and ensuring stock accuracy
- Receiving and processing orders for shipment or restocking
- Inputting information into warehouse management systems (WMS) or databases
- Coordinating shipments, labeling packages, and ensuring proper documentation for incoming and outgoing goods
- Maintaining accurate records of inventory, orders, shipments, and deliveries
Teller
SunTrust
Memphis, TN
01.2018 - 12.2019
- Received and processed mail and cash payments from customers.
- Handled collections from agents efficiently and accurately.
- Processed cash and check transactions for bank deposits.
- Ensured compliance with company policies and financial regulations.
- Provided excellent customer service and resolved payment-related inquiries.
Education
High School Diploma -
Southwind High School
Memphis, TN05-2017
Skills
- Cash Handling & Payment
- Processing Data Entry & Accuracy
- Customer Service & Communication
- Bank Deposits & Reconciliations
- Teller Vision Simulation Proficiency
- Placement/Performance Exercises Completion
- Mail & Check Processing
Timeline
Contact Representative
Internal Revenue Service, IRS
03.2022 - 11.2024
Distribution Clerk
William Sonoma
02.2020 - 10.2021
Teller
SunTrust
01.2018 - 12.2019
High School Diploma -
Southwind High School
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