Mikkia Grant
Jonesboro,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
01.2022 - 04.2024
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Increased customer retention by expertly handling escalated issues in a timely manner.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exceeded performance targets consistently by prioritizing tasks and managing time effectively.
- Contributed to company growth through consistent high-quality interactions with clients and prospects.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Built lasting relationships with clients through effective communication and attentive service.
- Supported sales efforts through targeted outreach activities, resulting in new client acquisitions.
Client Development Manager
Saks Fifth Avenue
09.2020 - 02.2022
- Elevated brand awareness by organizing impactful events targeted toward key decision-makers within target markets.
- Achieved consistent quota attainment through proactive prospecting efforts and diligent follow-up with potential leads.
- Analyzed and studied market and business trends to recommend new strategies and prepare for upcoming changes.
- Increased efficiency in client portfolio management through streamlining processes and implementing best practices.
- Negotiated contracts with key stakeholders, ensuring mutually beneficial terms for both parties involved.
- Efficiently resolved client issues or concerns, maintaining high levels of customer satisfaction at all times.
- Implemented tailored marketing strategies for diverse industries, resulting in increased client satisfaction and retention.
- Established new business opportunities with targeted clients through prospecting, networking and closing techniques.
- Maximized revenue growth with strategic account management and upselling techniques.
- Enhanced team performance by providing training, mentoring, and coaching to junior staff members.
- Facilitated business by implementing practical networking techniques.
- Streamlined internal communications between departments in order to facilitate more effective collaboration on projects aimed at boosting client success rates.
- Leveraged extensive industry knowledge to establish credibility with clients and foster long-term relationships built on trust.
Financial Analyst Intern
Apple
10.2019 - 03.2020
- Contributed to the development of strategic financial plans, leading to improved long-term business performance.
- Assisted with due diligence efforts during potential mergers and acquisitions, mitigating risk and maximizing returns on investments.
- Developed financial models for projects and presentations.
- Maintained database by verifying information and recording new information when needed.
- Analyzed and monitored statistical data trends.
- Provided ad-hoc analysis as needed for special projects or initiatives, contributing valuable insights that drove process improvements across the organization.
- Evaluated client portfolios regularly, recommending adjustments based on market conditions and risk tolerance levels.
- Prepared informational tax spreadsheets.
- Analyzed various investment opportunities, providing valuable insights that informed executive decisions on capital allocation strategy.
- Tracked financial transactions to update balance sheets with accurate, current information.
- Prepared and posted financial journal entries using technically relevant software.
- Supported organizational account management duties under direct supervision.
- Prepared comprehensive forecasting reports for senior leadership as necessary.
- Reviewed statements with staff accountants to inform corporate and individual financial planning.
- Drafted financial reports to support comprehensive investigations.
Assistant Buyer
Macys Department Store
07.2018 - 10.2019
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
- Monitored incoming orders and tracked progress to meet deadlines.
- Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
- Collaborated with marketing teams to develop targeted advertising campaigns, highlighting key product features and driving sales growth.
- Managed open-to-buy budgets efficiently by tracking expenditures and making informed adjustments based on financial goals.
- Assisted in creating engaging visual displays by providing input on product placement and selection based on sales data analysis.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Procured goods and services from range of vendors, negotiating pricing and contract terms.
- Participated in trade shows and industry events to establish new vendor connections and expand product offerings.
- Enhanced purchasing efficiency by streamlining order processes and maintaining strong vendor relationships.
- Collaborated with other departments to develop effective merchandising strategies, boosting overall store performance.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Resolved invoice discrepancies promptly, maintaining positive vendor relationships and preventing payment delays.
- Established relationships with vendors to support access to latest product information and pricing.
- Generated financial detailing performance metrics and savings achieved through strategic buying.
Education
BBA - International Business
Alabama A & M University
Normal, AL12.2018
Skills
- Goal-Oriented
- Empathy and patience
- Data entry proficiency
- Assertiveness
- Customer Service
- Cross-cultural sensitivity
- Resolving issues
- Cash Handling
- Inbound phone calls
- Data Entry
- Gathering information
- Technical Troubleshooting
- Quality Assurance
- Payment Processing
- Complaint resolution
- Building rapport
- Account Management
- Technical Support
- Delivery Tracking
- System Documentation
- Computer Skills
- Calm and Professional Under Pressure
- Microsoft Office
- Administrative and Office Support
- Money handling abilities
- Business Development
- Sales Transactions
- Customer Account Management
- Order and Refund Processing
- Employee Coaching
Timeline
Contact Representative
Internal Revenue Service, IRS
01.2022 - 04.2024
Client Development Manager
Saks Fifth Avenue
09.2020 - 02.2022
Financial Analyst Intern
Apple
10.2019 - 03.2020
Assistant Buyer
Macys Department Store
07.2018 - 10.2019
BBA - International Business
Alabama A & M University