TIARA GATLING
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
Customer Agent 1
Motor Vehicle Administration
Glen Burnie, MD
07.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
PASA
02.2019 - 07.2022
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and delivered engaging sales presentations to convey product benefits
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC09.2022
Skills
- Programming
- Detail-Oriented
- HTML
- Excel
- Networking
- Active directory
- Microsoft word
- Java
- SQL
- Troubleshooting
- Creative Problem Solving
Timeline
Customer Agent 1
Motor Vehicle Administration
07.2022 - Current
Sales Representative
PASA
02.2019 - 07.2022
Bachelor of Science - Information Technology
Strayer University