Tiara Graham
Royce City,TX
Summary
Experienced and results-driven professional with a proven background in customer service, public relations, and philanthropy. Adept at implementing effective retention strategies, driving talent acquisition, and fostering employee development. A resourceful problem-solver with robust business and operational acumen, cultivated through a diverse and progressive career. Proficient in streamlining processes, enhancing workforce productivity, and ensuring compliance in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Senior Staffing Manager
BGSF Multifamily
Addison, TX
09.2022 - 12.2024
- Designed and implemented effective recruitment strategies, successfully attracting top talent for various roles.
- Streamlined onboarding processes, including background checks, drug screenings, and comprehensive orientation sessions.
- Partnered with department leaders to assess staffing needs and devised tailored recruitment plans.
- Analyzed employee turnover metrics, developing targeted strategies to enhance retention efforts.
- Mediated employee concerns and grievances, ensuring resolutions aligned with company policies.
- Collaborated with senior leadership to define and achieve long-term organizational objectives.
- Conducted market research to identify opportunities for business growth and innovation.
- Managed payroll functions, ensuring accurate and timely processing of employee wages and benefits.
Staffing Manager
DFW Home Health
Dallas , TX
11.2015 - 08.2022
- Directed training initiatives for employees, promoting adherence to best practices and protocols.
- Developed and maintained staff schedules, optimizing resource allocation to meet operational demands.
- Managed administrative operations, ensuring efficiency and compliance with organizational standards.
- Conducted performance evaluations, providing actionable feedback to enhance productivity.
- Oversaw inventory management, ensuring adequate supply levels for operational needs.
- Coordinated daily schedules and maintained clear communication regarding schedule adjustments with field staff.
- Supported hiring processes and ensured accurate payroll processing.
Scheduling Supervisor
Home Care Providers of Texas
Dallas, TX
07.2009 - 10.2015
- Conducted patient intake interviews, gathering detailed medical histories and verifying insurance information.
- Collaborated with healthcare providers to ensure the accuracy of patient records and billing documentation.
- Managed administrative workflows for admissions, billing, and scheduling surgical procedures.
- Maintained strict adherence to confidentiality and regulatory compliance standards.
- Provided mentorship and guidance to new employees, facilitating onboarding and skill development.
- Monitored office inventory and ensured timely replenishment of essential supplies.
Education
Bachelor of Science - Healthcare Administration
The University of Texas At Arlington
Arlington, TX06.2021
Associate of Applied Science - Healthcare Management
Collin County Community College District
Plano, TX05-2017
Skills
- Talent Acquisition & Candidate Sourcing
- Employee Relations & Retention Strategies
- New Hire Orientation & Training
- Workforce Management & Scheduling
- Performance Appraisals & Evaluations
- Payroll Administration & Background Checks
- Social Media Recruiting & Career Development
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Salesforce, SAP, Centricity, Citrix, EMR Systems (Athena, Ggastro, HCHB), and other enterprise tools
Additional Skills
- Expertise in utilizing tools like E2000 Billing System, Medical Manager, UKG Ready, Dayforce, Yay Pay, Twilio, and Zipwhip.
- Strong ability to adapt and thrive in dynamic work environments.
- Excellent written and verbal communication skills.
- Proven track record in leveraging social media for recruitment and branding efforts.
Timeline
Senior Staffing Manager
BGSF Multifamily
09.2022 - 12.2024
Staffing Manager
DFW Home Health
11.2015 - 08.2022
Scheduling Supervisor
Home Care Providers of Texas
07.2009 - 10.2015
Bachelor of Science - Healthcare Administration
The University of Texas At Arlington
Associate of Applied Science - Healthcare Management
Collin County Community College District
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