Tiara Gregg
Uniondale,NY
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Family Services Worker
Economic Opportunity Commission Of Nassau County
03.2024 - Current
- Enhanced communication within families by facilitating regular meetings and discussions to address concerns.
- Ensured child safety through thorough home visits, assessments, and coordination with relevant service providers.
- Facilitated smooth transitions for foster children into stable homes by working collaboratively with foster parents, biological parents, and other stakeholders involved in the case management process.
- Improved family well-being by assessing needs and connecting them with appropriate community resources.
- Evaluated program effectiveness by tracking key performance indicators and making recommendations for continuous improvement initiatives.
- Led group workshops on various topics such as effective communication skills, anger management techniques, and parenting strategies for improved familial relationships.
- Assisted in securing stable housing options for homeless families through close collaboration with local housing agencies and organizations.
- Strengthened family resilience by delivering crisis intervention services during times of heightened stress or conflict within the household.
- Contributed to the development of new policies and procedures for the Family Services department, ensuring optimal service delivery to clients.
Medical Collections Specialist
United Medical Monitoing
07.2023 - 02.2024
- Corrected, completed and processed claims for multiple payer codes
- Assisted in reconciling deposit and patient collections
- Processed online and paper appeal submissions and refund requests
- Processed billing calls and answered questions from patients and third-party carriers
- Developed and documented collection procedures and policies to comply with government regulations
- Analyzed customer financial records to determine appropriate payment plan
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Customer Service Representative Team Lead
National Grid
03.2023 - 10.2023
- Handled day-to-day customer contact via phones, faxes, and emails
- Managed customer service budgets for cost-effective staff and resource allocation
- Implemented company policies and procedures for professional, cohesive customer care
- Developed customer service initiatives to improve performance and uplift satisfaction scores
- Created reporting systems to track customer service performance and improve insight
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Educated customers about billing, payment processing and support policies and procedures
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Science -
Georgia State University
Atlanta, GA05.2024
Skills
- Bookkeeping
- Cash application
- Codes reviewing
- Aging reports analysis
- Interpersonal Communication
- Problem-Solving
- Good Telephone Etiquette
- Self-Motivated
- Attention to Detail
- Flexible and Adaptable
- Clerical Support
- Critical Thinking
- Community Resources
- Substance abuse awareness
- Professional boundaries
- Structured Decision Making (SDM) tools knowledge
Timeline
Family Services Worker
Economic Opportunity Commission Of Nassau County
03.2024 - Current
Medical Collections Specialist
United Medical Monitoing
07.2023 - 02.2024
Customer Service Representative Team Lead
National Grid
03.2023 - 10.2023
Bachelor of Science -
Georgia State University
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