Tiara Hannah
Longview
Summary
Versatile professional with extensive experience in warehouse operations, administrative support, customer service, and the medical and dental industries. Recognized for a strong work ethic and dedication to excellence in every task. Committed to leveraging diverse skills to contribute positively to team success and organizational goals. Prepared to embrace new challenges and serve as a valuable asset in any role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Registered Dental Assistant
Rose Dental Care
Tyler, TX
12.2025 - 02.2026
- Led team of dental assistants to enhance patient care and operational efficiency.
- Implemented infection control protocols, ensuring compliance with regulatory standards.
- Mentored new staff on clinical procedures and office protocols to improve service delivery.
- Coordinated patient scheduling and treatment planning, optimizing workflow and reducing wait times.
- Assisted in managing inventory of dental supplies, maintaining adequate stock levels for operations.
- Developed training materials for staff development, enhancing skills and knowledge in dental practices.
- Monitored patient records for accuracy, ensuring consistent adherence to privacy regulations.
- Collaborated with dentists to streamline clinical processes, improving overall practice productivity.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Gathered detailed medical history from patients before beginning any treatment plan which contributed towards more effective treatments.
- Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
- Took dental images following strict patient protection rules, applying lead aprons.
Receptionist/Dispatcher
Napps Cooling Heating and Plumbing
Longview, TX
12.2024 - 08.2025
- Managed front desk operations, ensuring efficient appointment scheduling and customer support.
- Coordinated communication between clients and technicians, enhancing service delivery and customer satisfaction.
- Maintained accurate records of service requests and client interactions using CRM software.
- Trained new reception staff on office procedures, improving overall team efficiency and performance.
Surgical Dental Assistant
Pinnacle Implants and Periodontics
Longview, TX
05.2022 - 10.2024
- Assisted in preparing and sterilizing dental instruments for surgical procedures.
- Supported oral surgeons during complex implant surgeries, ensuring smooth workflow.
- Educated patients on post-operative care and recovery protocols to enhance outcomes.
- Implemented inventory management system to optimize supply levels and reduce waste.
- Collaborated with dental team to develop efficient treatment plans tailored to patient needs.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
Lead Dental Assistant
Time Square Family Dental
Tyler, TX
10.2020 - 04.2022
- Supervised daily operations and workflow of dental procedures for efficiency and patient satisfaction.
- Trained and mentored junior dental assistants, enhancing team skills and service quality.
- Coordinated patient scheduling and treatment plans, optimizing appointment flow and reducing wait times.
- Assisted in the management of inventory supplies, ensuring adequate stock levels for uninterrupted services.
- Conducted patient education on oral hygiene practices, improving overall patient engagement and care outcomes.
- Developed and implemented best practices for sterilization techniques, ensuring compliance with health regulations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Customer Service Representative
Mr. Cooper
Longview, TX
02.2020 - 08.2020
- Resolved customer inquiries, providing accurate information and effective solutions to enhance satisfaction.
- Managed high-volume calls, ensuring prompt assistance and maintaining service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Caregiver/Medical Aid
Arabella Assisted Living
Longview, TX
09.2019 - 02.2020
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored patient health and reported changes to nursing staff promptly.
- Trained new caregivers on best practices for resident support and safety protocols.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
3rd Key Manager
Harley's Liquor Store
Longview, TX
01.2018 - 09.2019
- I started as a Customer Service Representative but was promoted to Wine Consultant for my knowledge of the products and how quickly I learned. I then moved up to 3rd Key Manager when the position opened because of my work ethic. The job required that I know how to count the registers, make and check in PO's, do monthly Inventory, move cases daily and keep the wine section in the Warehouse organized.
Server/Hostess/Bartender
Lonestar Icehouse
Longview, TX
09.2015 - 09.2017
Dental Assistant
Time Square Family Dental
Tyler, TX
10.2016 - 03.2017
Server/Hostess
Applebee’s
Longview, TX
01.2015 - 08.2015
Cashier/Server/Catering
Corner Bakery Café
Longview, TX
04.2013 - 02.2015
- I started as a Cashier and moved up to Serving and then to Catering Lead because of my knowledge of the menu and food.
Education
High School -
Pine Tree High School
Longview, TX01-2011
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Tyler Junior College
Tyler, TXundefined
Vista College
Longview, TX01-2016
Skills
- Customer Service Skills
- Team collaboration
- HIPAA compliance
- Dental radiography
- Sterilization techniques
- Infection control protocols
- Restorative procedures
- Oral surgery
- Patient relations
- OSHA regulations
- Disinfecting rooms and equipment
- Four-handed procedures
- Office management
- Customer service
- Problem-solving
- Wine Consultant
- Inventory
- Computer Skills
- Medical Aid
- Data Entry
- Scheduling Patients
- Making Purchase Orders
- Dental Chairside
- Taking and Pouring Impressions
- Checking in Purchase Orders
- Caregiver
- Taking and Adjusting Temporary Crowns
- Time management
- Attention to detail
- Organizational skills
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
Certification
- RDA - Registered Dental Assistant
Timeline
Lead Registered Dental Assistant
Rose Dental Care
12.2025 - 02.2026
Receptionist/Dispatcher
Napps Cooling Heating and Plumbing
12.2024 - 08.2025
Surgical Dental Assistant
Pinnacle Implants and Periodontics
05.2022 - 10.2024
Lead Dental Assistant
Time Square Family Dental
10.2020 - 04.2022
Customer Service Representative
Mr. Cooper
02.2020 - 08.2020
Caregiver/Medical Aid
Arabella Assisted Living
09.2019 - 02.2020
3rd Key Manager
Harley's Liquor Store
01.2018 - 09.2019
Dental Assistant
Time Square Family Dental
10.2016 - 03.2017
Server/Hostess/Bartender
Lonestar Icehouse
09.2015 - 09.2017
Server/Hostess
Applebee’s
01.2015 - 08.2015
Cashier/Server/Catering
Corner Bakery Café
04.2013 - 02.2015
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Tyler Junior College
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Vista College
High School -
Pine Tree High School
Section name
- To Whom This May Concern
- I am writing to express my approval of Tiara Hannah and recommend you seriously consider her for any open position. I hired Tiara several years ago and she became part of my team at Harley's. Tiara is an intelligent, hardworking, dependable, trustworthy, goal oriented, driven and honest person. She made my entire team better.
- While in my employ she earned several promotions, eventually becoming my Wine Manager. This was a hybrid Assistant Manager/Wine Consultant position. She was my number two and ran the store in my absence. Tiara handled all the wine department duties including vendor relations, purchasing, placement, inventory, hand selling, and product demonstrations. Tiara also handled store management duties like opening and closing, reconciliation, check-up, deposits, and employee management.
- Tiara was my absolute best employee, and it was a joy to work with her. Honest, ethical, dedicated, and dependable. I could keep going. I can say without a doubt Tiara would make a positive contribution and be a welcome addition to your team if given the opportunity.
- Sincerely
- Chess L Simmons III