Tiara Hawthorne
Panama City Beach,FL
Summary
Astute Business Operations associate focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
7
7
years of professional experience
Work History
Business Operations Coordinator I & II
Wyndham Destinations
12.2019 - Current
- Provided a welcoming environment for guests at check-in for timeshare presentations by having a positive and gleeful disposition.
- Handled guest inquires with top notch customer service via in person, phone and email communication in a timely and efficient manner.
- Managed the distribution of timeshare presentation premiums meticulously and ran daily reports to prevent discrepancies.
- Thoroughly reviewed contract information for timeshare purchases and generated said contract considering state laws.
Produce Specialist
Winn Dixie
01.2019 - 12.2019
- Enhanced produce quality by implementing proper storage techniques and regular inventory rotation.
- Streamlined merchandise replenishment processes with proper stocking techniques that minimized handling time and out-of-stock instances.
- Reported product ordering and shipping discrepancies to department manager.
- Ensured proper hygienic and safety practices by routinely cleaning and maintaining coolers, display cases and cutting tools to further support the overall cleanliness standard.
Assistant Store Manager
Sunsations Beach Department Store
06.2017 - 12.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Played a pivotal role in staff development by providing comprehensive training to new team members.
Education
High School Diploma -
Holy Childhood High School
Kingston, Jamaica06.2016
Skills
- Corporate Communications
- Excellent oral and written communication
- Client Service
- Business Administration
- Contract Management
- Audit reporting
- Operations Management
- Onboarding and training
- Microsoft Office proficient
Timeline
Business Operations Coordinator I & II
Wyndham Destinations
12.2019 - Current
Produce Specialist
Winn Dixie
01.2019 - 12.2019
Assistant Store Manager
Sunsations Beach Department Store
06.2017 - 12.2018
High School Diploma -
Holy Childhood High School
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