Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Jones

Bridgeport

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience

Work History

Flight Attendant

Jetblue AIrways
02.2014 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passenger questions and provided solutions to issues arising during flights.

Ticket/Gate Agent

JetBlue Airways
11.2007 - 02.2014
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
  • Liaised with TSA agents as needed to share information about potential threats or suspicious activity detected within the airport premises.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Trained staff on operating procedures and company services.

Special Services Associate

Home Depot
06.2005 - 11.2007
  • Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
  • Developed comprehensive reports on special service activities, showcasing positive outcomes and areas for improvement.
  • Operated cash register and assisted co-workers with complex transactions such as Special Orders and Returns.
  • Implemented customized solutions for clients, resulting in higher retention rates and repeat business.

Education

High School Diploma -

W.E.B Dubois High School
Brooklyn, NY
06-2005

Skills

  • Safety procedures
  • Emergency response
  • Passenger assistance
  • Cabin management
  • First Aid Certified
  • Communication skills
  • Effective problem-solver
  • CPR certified
  • AED operation
  • Adaptability in emergencies
  • Heartsaver first aid

Timeline

Flight Attendant

Jetblue AIrways
02.2014 - Current

Ticket/Gate Agent

JetBlue Airways
11.2007 - 02.2014

Special Services Associate

Home Depot
06.2005 - 11.2007

High School Diploma -

W.E.B Dubois High School

Similar Profiles

CREATE PROFILE
Tiara Jones