Tiara Jones
Calumet City,IL
Summary
Dynamic professional with extensive experience at Amazon and Nordstrom Rack, excelling in inventory management and customer service. Proven track record in optimizing workflows and enhancing team performance through effective training and communication. Recognized for resolving issues swiftly, fostering loyalty, and maintaining high operational standards in fast-paced environments. Efficient Fulfillment Associate known for high productivity and ability to complete tasks swiftly. Skilled in inventory management, order processing, and logistics coordination. Possess strong organizational, time management, and problem-solving skills. Excel in fast-paced environments through effective communication and teamwork.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon
Markham, IL
11.2022 - Current
- My responsibilities as a Process Guide are helping out where needed, conducting audits, and providing guided coaching.
- Provided guidance to team members on best practices for processes.
- Resolved associates' complaints and issues promptly, ensuring satisfaction and loyalty.
- Monitored progress of workflows against established timelines and deadlines.
Assistant Manager
Nordstrom Rack
Orland Park, IL
08.2019 - 11.2022
- Developed strategies to increase customer loyalty and improve store efficiency.
- Maintained a clean, organized store environment that adhered to safety standards.
- Conducted regular staff meetings to discuss operational issues or changes.
- Greeted customers and offered assistance in finding needed items.
- Trained staff to have extensive product knowledge and upselling skills.
- Processed sales transactions via cash register and telephone orders.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Store Manager
McDonald's
Orland Park, IL
01.2016 - 07.2019
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Supervised cash handling processes to ensure accuracy of transactions.
- Trained new employees on store policies, procedures and customer service standards.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
High School Diploma -
Thornwood High School
South Holland, IL06-2013
Skills
- Inventory management
- Order processing
- Quality control
- Workflow optimization
- Data entry
- Customer service
- Team leadership
- Staff training
- Communication skills
- Friendly and courteous
- Warehouse operations
- Staff scheduling
- Issue resolution
Languages
English
Professional
Timeline
Fulfillment Associate
Amazon
11.2022 - Current
Assistant Manager
Nordstrom Rack
08.2019 - 11.2022
Assistant Store Manager
McDonald's
01.2016 - 07.2019
High School Diploma -
Thornwood High School
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