Tiara Latif
Winterville,NC
Summary
Experienced and dependable professional in office administration, with a proven track record of efficiently completing tasks in office and remote. Exceptional communication and interpersonal in a professional setting. Possesses experience in office administration, Microsoft office, processing claims, and remote work. Highly motivated team player with strong work ethic, great written and verbal skills, attention to detail, and goal driven. Strengths include working effectively unsupervised, multitasking, and quickly mastering new skills. Focused on success, growth and achieving positive results.
Overview
9
9
years of professional experience
Work History
Back Office Support Representative
Radius Global Solutions
Remote, NC
02.2024 - 09.2024
- Complete all required training and apply information to performance of duties
- Efficiently and effectively enter data into client portal
- Handle all methods of communication in a transparent and professional manner
- Follow communication procedures, guidelines and policies of Radius Global Solutions and the client
- Reinforce high customer service standards to maintain excellent client satisfaction
- Accurately document each transaction in accordance with client specifications
- Consistently perform job duties and tasks achieving expected productivity and quality metrics
- Collaborate with team to identify trends and or issues based upon service activity
- Provide proactive feedback to management concerning potential problems and recommendations for improvement
- Recommend process improvements for efficiencies and best practices
- Adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Claims Processor
Geico
Woodbury, NY
09.2018 - 09.2023
- Verified claim data correctness in preparation for processing.
- Entered claim information accurately into database systems.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Documented decisions on each claim based on research findings and applicable benefit plans.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Assisted customers via telephone or email inquiries related to their specific claim status or general questions about the company's services.
- Participated in meetings with management regarding changes in policy, and procedure.
- Performed additional duties as requested by management team.
Medical Biller
Pain Management
Deer Park, NY
08.2015 - 10.2018
- Transcribe doctor's notes
- Insurance follow ups
- Research and confirm physician credentials, place of service, and billing address
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries and appointments from patients and and or providers in a professional manner.
- Performed insurance verification, pre-certification and pre-authorization.
Education
Copiague High School
Copiague, NY06.2011
Skills
- Office Administration
- Data Entry
- Remote Support
- Documentation
- Microsoft Office
- Typing
- Customer Satisfaction
- Claims
- Communication
- Medical Terminology
- Insurance
- Time management
Timeline
Back Office Support Representative
Radius Global Solutions
02.2024 - 09.2024
Claims Processor
Geico
09.2018 - 09.2023
Medical Biller
Pain Management
08.2015 - 10.2018
Copiague High School
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