Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Manley

Killeen,TX

Summary

Diversed worker with strong leadership skills and cash handling proficiency, recognized for enhancing team performance at PetSmart Charities and Pet Supermarket inc. Proven track record in training and mentoring staff, implementing successful sales strategies, and improving customer satisfaction. Skilled in problem-solving and task delegation, driving productivity and operational excellence in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Associate Lead With Keys/Dog Trainer

PetSmart Charities
03.2023 - 03.2025
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Assisted in the development and implementation of employee training programs that increased overall staff competency and performance levels.
  • Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Public speaking skills along with training and coaching pet parents with their beloved pet

Shift Manager - Acting Assistant Manager

Pet Supermarket Inc.
09.2021 - 03.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Handled nightly deposits.
  • Took over the assistant store manager role when assistant store manager traveled to other stores

Education

High School Diploma -

Baumholder Middle High School
Baumholder, Germany
06.2018

Skills

  • Store operations
  • Cash handling proficiency
  • Strong leadership
  • Customer service
  • Workplace safety
  • Customer service management
  • Training and mentoring
  • Staff training and development
  • Task delegation
  • Sales coaching

Timeline

Associate Lead With Keys/Dog Trainer

PetSmart Charities
03.2023 - 03.2025

Shift Manager - Acting Assistant Manager

Pet Supermarket Inc.
09.2021 - 03.2023

High School Diploma -

Baumholder Middle High School

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Tiara Manley