Tiara Maranon
Los Angeles,CA
Overview
1
1
year of professional experience
Work History
Parts Shipping and Receiving
Rick Case Automotive Group
01.2023 - 12.2023
- Improved shipping efficiency by streamlining processes and organizing the warehouse layout.
- Managed incoming shipments, ensuring accurate inventory control and timely processing of goods.
- Reduced shipping errors by implementing a barcode scanning system for improved tracking accuracy.
- Ensured proper packaging and labeling of outgoing shipments, reducing damage claims and improving customer satisfaction.
- Collaborated with sales teams to address customer inquiries promptly, delivering high-quality service levels that bolstered client retention rates.
- Conducted periodic inventory audits to identify discrepancies and maintain accurate stock levels at all times.
- Optimized warehouse space utilization by rearranging storage areas according to product size, weight, and demand frequency patterns.
- Processed returns effectively by inspecting items for damage or discrepancies before updating inventory records accordingly.
BDC Agent
Craig Zinn Automotive Group
07.2022 - 01.2023
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication processes for improved efficiency and faster response times.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
Education
Associate of Arts - Fine Arts
Miami Dade College
Miami, FL06.2022
Skills
- Quality Control
- Material Handling
- Warehouse Safety
- Organizational Skills
- Problem Solving
- Professionalism
- Analytical thinking
- Active listening
- Goal-oriented
- Adaptability
- Interpersonal skills
- Multitasking
- Time management
- Organization
- Team collaboration
- Product knowledge
- Attention to detail
- Customer service
- Telephone etiquette
- Sales techniques
- Performance tracking
- CRM software
- Task prioritization
- Conflict resolution
- Excellent communication
- Stress management
- Speech Clarity
- Marketing Strategies
Languages
Spanish
Native or Bilingual
Timeline
Parts Shipping and Receiving
Rick Case Automotive Group
01.2023 - 12.2023
BDC Agent
Craig Zinn Automotive Group
07.2022 - 01.2023
Associate of Arts - Fine Arts
Miami Dade College
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