Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tiara Murray

Greensboro,NC

Summary

Dependable technical support engineer with over 10 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Hairstylist

Self Employed Services
Greensboro, NC
05.2022 - Current
  • Developed new styles and techniques.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Tracked inventory of supplies used for styling services.
  • Updated and maintained customer information records and beauty services provided.

Senior Technical Support Engineer

Apple
Greensboro, NC
11.2015 - 04.2022
  • Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Customer Service Representative

Conduit Global Call Center
McLeansville, NC
03.2013 - 11.2015
  • Promoted available products and services to customers during service, account management and order calls.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Mentored junior team members and managed employee relationships.

Education

Natural Hair Specialist - Hairstyling

Millennium Trade Academy
Greensboro, NC
04-2022

High School Diploma -

Southeast Guilford High School
Greensboro, NC
06-2009

Some College (No Degree) - Psychology

North Carolina A & T State University
Greensboro, NC

Skills

  • Schedule Management
  • Cosmetology Principles Knowledge
  • Braiding and Weaving
  • Relationship Building and Management
  • Marketing Understanding
  • Technical Troubleshooting
  • Software Debugging
  • Project Management
  • System Troubleshooting
  • Customer Service
  • Network Administration

Accomplishments

  • Nominated for Best Hairstylist in City of Greensboro 2023

Timeline

Hairstylist

Self Employed Services
05.2022 - Current

Senior Technical Support Engineer

Apple
11.2015 - 04.2022

Customer Service Representative

Conduit Global Call Center
03.2013 - 11.2015

Natural Hair Specialist - Hairstyling

Millennium Trade Academy

High School Diploma -

Southeast Guilford High School

Some College (No Degree) - Psychology

North Carolina A & T State University

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Tiara Murray