TIARA OWENS, MHA, LSSGB
Atlanta,GA
Summary
Healthcare operations leader with over 9 years of experience in clinical workflows, EMR implementations, and process improvement across diverse care environments. Skilled in troubleshooting operational challenges and coordinating solutions among providers, vendors, and administrative teams. In-depth knowledge of hospital workflows, medical terminology, and healthcare technology integration.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Practice Administrator, Behavioral and Mental Health (BMH)
CHILDREN’S HEALTHCARE OF ATLANTA
02.2025 - Current
- Serves as an operational liaison across clinical teams, IT, patient access and administrative stakeholders to identify, troubleshoot and resolve workflow and system issues affecting provider operations, patient access and care delivery—expanding care to over 1,400 pediatric patients annually and advancing continuity of care.
- Troubleshoots Epic-related workflow and scheduling issues, evaluates ambiguous user-reported problems, identifies root causes, and coordinates resolution or escalation while communicating technical processes to clinical and non-technical stakeholders.
- Directed multi-system provider onboarding, credentialing, and managed care enrollment across partnerships with Emory School of Medicine, Morehouse School of Medicine, and Grady—accelerated provider readiness and standardized privileging processes across three major academic health entities.
- Engineered enterprise-wide workflow frameworks across patient access, legal, compliance, finance, and IT — reinforcing regulatory alignment with system-wide quality standards.
Practice Administrator
KIDS FIRST PEDIATRIC GROUP
01.2024 - 01.2025
- Spearheaded redesign efforts for clinical and administrative workflows, creating SOPs, regenerating revenue cycle, refining job functions, and measuring daily throughput, resulting in improved charge capture metrics.
- Oversaw all clinical, financial, and administrative day-to-day operations for 15 FTE and four providers with average daily volume of 100+ patients, including budget oversight, staffing models, and productivity management.
- Facilitated employee engagement through survey data and other related KPIs to increase, retain and maintain a positive and inclusive workplace among providers and office staff.
- Partnered with physicians to develop and monitor strategic initiatives and quarterly KPIs, aligning practice performance with network and health system objectives.
Practice Administrator
PIEDMONT OB/GYN
11.2021 - 11.2023
- Led Q4 2023 Epic EMR implementation and go-live support, coordinating provider/staff training, clinical data abstraction, vendor collaboration, system troubleshooting, and redesign of e-check-in and patient-registration workflows to ensure successful adoption with minimal operational disruption.
- Oversaw day-to-day operations of 25 staff and 10+ provider medical practice, managing recruitment, training, P&L analysis, provider credentialing, SOP development, and OSHA/HIPAA compliance to support sustainable growth.
- Led successful 2022 implementation and launch of secondary medical office for gynecologic patient care ensuring efficient workflow processes, daily productivity monitoring, and implementing modifications to increase patient revenue and satisfaction, resulting in $1 million+ total quarterly recurring benefit and expanding the practice’s footprint within the Atlanta market.
- Developed comprehensive Standard Operating Procedures (SOPs), improving organizational efficiency and ensuring compliance.
Operations Manager
BLUESPRIG PEDIATRICS
01.2021 - 11.2021
- Administered and supported CentralReach healthcare operations technology and Power BI reporting, troubleshooting scheduling, workflow and data issues while maintaining operational reporting for a multidisciplinary pediatric behavioral health team.
- Managed workflow re-design efforts with interdisciplinary Autism care provider team to reduce client onboarding turnaround time by 33% through lean principles.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve patient- provider satisfaction, resulting in 250 billable hours weekly.
- Managed Central Reach and Power BI databases, including scheduling, P+L tracking and reporting for 10 direct reports
Patient Access Specialist
RUTGERS CANCER INSTITUTE OF NEW JERSEY
04.2019 - 07.2020
- Extracted patient health data using 50+ classification systems to code and categorize health information for hematology and gynecology oncology tumor programs, enhancing data accuracy for patient care.
- Extracted patient health data using 50+ classification systems to code and categorize personal health information for all hematology oncology and gynecology oncology tumor programs within the health system.
- Enacted as a liaison with local and state-wide laboratory facilities to obtain pathology specimens for an initial patient visit.
Process Improvement Consultant (Practicum)
RUTGERS CANCER INSTITUTE OF NEW JERSEY
07.2017 - 07.2020
- Led the redesign of the financial authorization/clearance workflow within Hematologic Bone Marrow Transplant service line by leading all data collection efforts presented to health system leadership through PowerPoint storyboarding.
- Redesigned financial authorization/clearance workflow within Hematologic Bone Marrow Transplant service line, coordinating data collection and presenting findings to health system leadership through PowerPoint storyboarding.
Neurosurgical Clinical Coordinator
RUTGERS CANCER INSTITUTE OF NEW JERSEY
07.2017 - 03.2019
- Scheduled over 650 inpatient and outpatient neurological surgeries for Minimally Invasive Tumor Surgery and Chief of Neurosurgical Oncology, which resulted in over $10 million in recurring benefit.
- Conducted time mapping study to analyze workflow and identify gaps at Neurosurgery Clinic, enhancing operational efficiency..
Education
Master of Science - Health Administration (MHA)
RUTGERS UNIVERSITY
New Brunswick, NJBachelor of Science - Health Administration
Rutgers University
New Brunswick, NJSkills
- Healthcare Systems Expertise: EMR/EHR workflows, patient access, scheduling, clinical documentation workflows, registration, provider onboarding, healthcare data management, HIPPA Compliance
- Healthcare Technology: Epic, GE AthenaPractice, Greenway Health, Phreesia, VaxCare, CentralReach
- Analytics & Productivity: Power BI, Microsoft Office Suite, Slack
Accomplishments
Owens, T., Walz, T., & Alfonso, L. (2025). A leadership dilemma: Navigating culture change in a surgical department (Case Study/Chapter 27). In Fundamentals of Healthcare Management: Theory and Practice. Springer Publishing.
Certification
- Lean Six Sigma Green Belt
- Certified Public Notary – Fulton County, Georgia
PUBLISHED WORKS
Owens, T., Walz, T., & Alfonso, L. (2025). A leadership dilemma: Navigating culture change in a surgical department (Case Study/Chapter 27). In Fundamentals of Healthcare Management: Theory and Practice. Springer Publishing.
Timeline
Practice Administrator, Behavioral and Mental Health (BMH)
CHILDREN’S HEALTHCARE OF ATLANTA
02.2025 - Current
Practice Administrator
KIDS FIRST PEDIATRIC GROUP
01.2024 - 01.2025
Practice Administrator
PIEDMONT OB/GYN
11.2021 - 11.2023
Operations Manager
BLUESPRIG PEDIATRICS
01.2021 - 11.2021
Patient Access Specialist
RUTGERS CANCER INSTITUTE OF NEW JERSEY
04.2019 - 07.2020
Process Improvement Consultant (Practicum)
RUTGERS CANCER INSTITUTE OF NEW JERSEY
07.2017 - 07.2020
Neurosurgical Clinical Coordinator
RUTGERS CANCER INSTITUTE OF NEW JERSEY
07.2017 - 03.2019
Master of Science - Health Administration (MHA)
RUTGERS UNIVERSITY
Bachelor of Science - Health Administration
Rutgers University