Tiara Parker
Madison,AL
Summary
Detail-oriented professional with extensive experience in Patient Intake Procedures and Administrative Support. Expertise in maintaining accurate Patient Records and streamlining Workflow Processes to enhance efficiency. Proven track record of delivering high-quality service in fast-paced healthcare environments, ensuring positive experiences for Patients and healthcare teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Intake Coordinator/CPAP Specialist
Huntsville Hospital Home Medical Equipment
06.2025 - Current
- Facilitated seamless prescription acquisition from referring physicians to enhance patient care.
- Verified patient eligibility and conducted thorough insurance checks to ensure coverage.
- Developed comprehensive patient charts to maintain accurate and organized medical records.
- Coordinated patient appointments, optimizing scheduling to meet physician and patient needs.
- Documented all patient interactions meticulously to support continuity of care and compliance.
- Configured CPAP/BIPAP machines for patients, ensuring proper settings for effective treatment.
- Provided detailed, step-by-step guidance on CPAP/BIPAP machine usage to educate patients.
- Supplied necessary materials and ensured proper completion of paperwork for compliance.
Medical Customer Service Representative (1099)
Vital Sleep Care, PC
11.2024 - 05.2025
- Informed patients of referral receipt, ensuring timely appointment scheduling for consultation.
- Managed DME supply renewals, arranging convenient pickup appointments for patients.
- Updated insurance information as required to facilitate patient coverage and care processes.
- Addressed coordination of benefits conflicts, providing clear communication to patients regarding coverage issues.
- Documented all patient interactions in ECW or Excel promptly after each phone call.
- Ensured compliance with patient privacy regulations during all communications and documentation processes.
- Collaborated with healthcare providers to streamline appointment scheduling and enhance patient experience.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Manager/Marketing Assistant (Seasonal)
Tropical Sno
06.2014 - 11.2024
- Achieved operational readiness by independently opening and closing the store for team members.
- Ensured accurate cash handling to maintain financial integrity and prevent discrepancies.
- Managed inventory tracking to optimize stock levels and reduce waste.
- Provided employee training to enhance skills and improve overall team performance.
- Promoted brand visibility through strategic social media marketing campaigns.
- Coordinated and set up off-site events to increase community engagement and brand recognition.
- Executed errands efficiently to support store operations and enhance productivity.
- Developed promotional materials for events to attract customer interest and drive sales.
- Trained and mentored staff on product preparation and customer service techniques.
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Developed marketing strategies to enhance brand visibility and drive customer engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
Patient Access Representative (Remote)
Change Healthcare
01.2022 - 10.2023
- Assist patients with scheduling appointments with PCPs for New York Health & Hospitals, schedule lab appointments, refill medication upon patient request, contact hospitals for patient. HIPAA and PHI literacy.
- Knowledge of insurances. Multitask between EPIC systems to input information. Follow script for every call.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Pharmacy Customer Service Representative
Alorica
08.2019 - 04.2020
- Work for United Healthcare (OptumRx). Call members to sign up for OptumRx.
- Call members to inform them of prescriptions that are available for refill. Refill prescriptions.
- Add debit/credit card to account.
- Send fax to doctors for prescription renewals.
- Calmly attempts to resolve and de-escalate any issues. Escalates calls to supervisor when necessary and appropriate.
- Responds to requests for assistance and/or possible processing of credit card authorizations.
- Tracks call-related information for auditing and reporting purposes.
- Provides feedback reports on call issues related to downtime and/or training issues.
- Managed patient profiles using pharmacy management software to ensure accuracy.
- Established and maintained patient profiles, updating organizational database with current information.
Healthcare Customer Service Representative
Alorica Calling Center
11.2017 - 04.2019
- Work for Horizon Blue Cross Blue Shield Answer calls from providers/cps/specialists.
- Inform them of claim status and benefit information.
- Check CPT codes to see if authorization is required for the procedures.
- Calmly attempts to resolve and de-escalate any issues.
- Escalates calls to supervisor when necessary and appropriate.
- Responds to requests for assistance and/or possible processing of credit card authorizations.
- Tracks call-related information for auditing and reporting purposes.
- Provides feedback reports on call issues related to downtime and/or training issues.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Provided exceptional customer support for healthcare inquiries, ensuring patient satisfaction and timely resolutions.
Phlebotomist/Lab Assistant
Huntsville Hospital Health System
08.2017 - 11.2017
- Greet patient, file paper work, prep patient for blood draw, collect blood, label tubes, and kindly dismiss patient.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Bachelor's of Science - Professional Studies
Purdue University-Main Campus
West Lafayette, IN03.2025
Associate of Science (AS) - Professional Studies
Purdue University-Main Campus
West Lafayette, IN05.2022
Phlebotomy certificate -
Calhoun Community College
Huntsville, AL03.2017
Diploma -
James Oliver Johnson High School
Huntsville05.2010
Skills
- Insurance Verification
- Epic
- ICD-10
- Medical Terminology
- Hospital Experience
- EMR Systems
- CPT Coding
- Project management
- ICD Coding
- Account management
- Medical records
- EHR systems
- Business Development
- Medical terminology
- Insurance verification
- Appointment scheduling
- Patient confidentiality
Certification
- Certified Phlebotomy Technician
Timeline
Patient Intake Coordinator/CPAP Specialist
Huntsville Hospital Home Medical Equipment
06.2025 - Current
Medical Customer Service Representative (1099)
Vital Sleep Care, PC
11.2024 - 05.2025
Patient Access Representative (Remote)
Change Healthcare
01.2022 - 10.2023
Pharmacy Customer Service Representative
Alorica
08.2019 - 04.2020
Healthcare Customer Service Representative
Alorica Calling Center
11.2017 - 04.2019
Phlebotomist/Lab Assistant
Huntsville Hospital Health System
08.2017 - 11.2017
Manager/Marketing Assistant (Seasonal)
Tropical Sno
06.2014 - 11.2024
Bachelor's of Science - Professional Studies
Purdue University-Main Campus
Associate of Science (AS) - Professional Studies
Purdue University-Main Campus
Phlebotomy certificate -
Calhoun Community College
Diploma -
James Oliver Johnson High School