Tiara Williams-Perry
Clayton,NC
Summary
Aspiring leader with managerial as well as customer service experience. Successful at anticipating needs and making necessary adjustments to schedules, materials and workflow. Proficient in using independent decision making skills and sound judgement to positively impact company's success. Excited to bring new ideas and experience into a productive team. As a aspiring leader, not only do I want to challenge my team but to also teach and uplift them into becoming better versions of themselves.
Overview
6
6
years of professional experience
Work History
SOIU Telecommunicator
North Carolina Department of Corrections
10.2023 - Current
- Performed telecommunication and networking business evaluations.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
- Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
- Improved communication between first responders and the public by providing accurate information during emergencies.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
Customer Service Tax Representative
Jones County Government
11.2021 - 05.2023
- Conducted thorough research on tax codes and regulations to provide clients with the most current information.
- Efficiently managed a diverse caseload, prioritizing tasks based on urgency and complexity to meet deadlines consistently.
- Maximized tax savings for clients by identifying exemptions, abatements, and other applicable incentives.
- Strengthened partnerships with other professionals such as real estate agents, attorneys, and appraisers for mutual benefit in serving clients'' needs.
- Provided property owners with timely notices detailing assessment findings and tax calculations.
- Issued noticed to taxpayers regarding property annexations and updated tax assessments.
Customer Service Representative
Academy Sports + Outdoors
01.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA -
University of Mount Olive
Mount Olive, NC12.2022
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC12.2019
Associate of Arts -
Lenoir Community College
Kinston, NC05.2017
Skills
- Call prioritization
- CAD/CAM
- Microsoft Office/word
- Emergency Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Ewarrants
- NCIC
Timeline
SOIU Telecommunicator
North Carolina Department of Corrections
10.2023 - Current
Customer Service Tax Representative
Jones County Government
11.2021 - 05.2023
Customer Service Representative
Academy Sports + Outdoors
01.2019 - 11.2021
MBA -
University of Mount Olive
Bachelor of Science - Criminal Justice
North Carolina Central University
Associate of Arts -
Lenoir Community College
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