Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Tiara Sanabria

Dunkirk,NY
Tiara Sanabria

Summary

To obtain a challenging career building opportunity in a diverse environment that would allow me to grow and develop professionally, I am detail oriented and posses excellent communication skills as i interact with each person courteously and with dignity ,showcasing my ability to lead and innovate within high-pressure environments

Overview

10
years of professional experience
1
Certification

Work History

Marys Deli

Cook
03.2019 - 10.2023

Job overview

  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.

Capital Management Services

Debt Collector
01.2018 - 03.2019

Job overview

  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
  • Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
  • Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
  • Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.

Cambria Hotel & Suites

Housekeeper Supervisor
09.2013 - 01.2017

Job overview

  • Contributed to overall hotel success by actively participating in cross-departmental initiatives focused on enhancing guest experiences from check-in to departure
  • Completed schedules,shift reports,and other Business documents
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Evaluated employee performance,providing constructive feedback for continuous improvement in service delivery.
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Increased guest satisfaction scores,consistently
  • Reduced guest complaints through identification and resolution of potential issues within the facility.

Education

Dunkirk High School
75 W 6th Street Dunkirk NY 14048

High School Diploma
06-2011

University Overview

LoGuidice Educational Center , Criminal Justice

Skills

  • Debt recovery strategies
  • Patience and persistence
  • Goal-oriented mindset
  • Call center experience
  • Stress tolerance
  • Customer research
  • Staff scheduling
  • Training and mentoring
  • Department coordination
  • Quality improvements

Certification

  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
  • New York Driver's License
  • CPR/AED Certification

Timeline

Cook
Marys Deli
03.2019 - 10.2023
Debt Collector
Capital Management Services
01.2018 - 03.2019
Housekeeper Supervisor
Cambria Hotel & Suites
09.2013 - 01.2017
Dunkirk High School
High School Diploma

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Tiara Sanabria