Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiara Smith

Tiara Smith

Takoma Park,MD

Summary

Seasoned Site Supervisor and talented problem solver with strong time management and technical abilities. Offering 9+ years of experience in the customer service field currently seeking change for a new career start.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Site Lead

Quest Diagnostics
Fairfax, VA
08/01/23 - Current
  • Identified customer service problems or complaints within the organization and developed solutions accordingly.
  • Resolved issues between employees as needed.
  • Provided leadership in developing team goals and objectives for the site staff.
  • Monitored and evaluated employee performance on a regular basis.
  • Verified patient information prior to specimen collection.
  • Maintained a clean, safe, and organized work environment.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Coordinated scheduling and managed timesheets.

Lead Phlebotomist

Diamond Medical Laboratory
Owing Mills, MD
10/19/20 - Current
  • Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
  • Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Transported blood samples to designated laboratory or other medical facility for testing purposes.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Communications Specialist

Medstar Washington Hospital Center
Washington, DC
10.2019 - 05.2021
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Distribute and activate pagers for Medical doctors and trainees
  • Updated existing records with new or revised information as needed.
  • Operated various office equipment such as scanners, printers. when required.
  • Maintained confidentiality of sensitive information entered into the system.
  • Code processing
  • Overhead code announcing

Education

Phlebotomy - Healthcare

Doctors Help
Oxon Hill, MD
03-2016

Certification - Healthcare

Medtech College
Silver Spring, MD
09-2014

Skills

  • Inbound and Outbound Calling
  • Scheduling
  • Paperwork Processing
  • Complaint Resolution
  • Data Entry
  • Customer Service
  • Customer Support
  • Training Experience
  • Venipuncture
  • Blood Collection
  • Donor Screening
  • Medical Records Maintenance
  • Coverage and Authorizations
  • Medical Billing
  • Type 30-40wpm
  • Microsoft, Powerpoint, and Excel
  • Spread sheets

Certification

  • Medical Assistant
  • Phlebotomy

Timeline

Communications Specialist

Medstar Washington Hospital Center
10.2019 - 05.2021

Site Lead

Quest Diagnostics
08/01/23 - Current

Lead Phlebotomist

Diamond Medical Laboratory
10/19/20 - Current

Phlebotomy - Healthcare

Doctors Help

Certification - Healthcare

Medtech College

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Tiara Smith