Summary
Overview
Work History
Education
Skills
City
State
Zip
Street
References
Timeline
Generic
Tiara Stephens

Tiara Stephens

Charleston,SC

Summary

To secure a position with an established organization offering an opportunity to enhance my skills in customer service and call centers.

A dependable hard working individual with several years of experience in the customer service and call center industries. Demonstrate skills in Microsoft word, Power Point, typing, answering incoming calls, making outgoing calls, and data entry. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.

Overview

16
16
years of professional experience

Work History

Breakpack Order Filler

Walmart Distribution Center 8980
06.2023 - Current
  • Expedited customer orders by organizing items according to packing slips and ensuring timely delivery of products.
  • Reduced instances of lost items through diligent reconciliation efforts between physical inventory counts and system records.
  • Optimized warehouse space utilization by rearranging inventory based on demand patterns and seasonal trends.
  • Picked product from fulfillment center stock according to picklist and organized on cart.
  • Kept fulfillment center aisles clear and maintained integrity of storage locations.
  • Minimized stock shortages with timely reporting of low-inventory items to management for prompt replenishment requests.

Collections Agent

Capital One
06.2017 - 06.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Achieved performance goals on consistent basis.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Sales Verifier

AGR Group
02.2013 - 02.2015
  • Improved verification accuracy by implementing thorough quality control processes and procedures.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Managed multiple concurrent verification projects without compromising accuracy or deadlines.
  • Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.

Customer Service Representative

Domino's Pizza
05.2010 - 03.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Waitress / Bartender

Camelot West
04.2008 - 01.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Education

Athens Adult Education GED Program
Athens, GA
07.2008

Skills

  • Warehouse Safety
  • Loading and unloading
  • Workplace Cleanliness
  • Picking efficiency
  • Customer Service
  • Time Management
  • Dependable and reliable
  • Attention to Detail
  • Motivated Team Player
  • Quick Learner
  • Safety Procedures

City

Charleston

State

SC

Zip

29403

Street

40 b Flood St.

References

Upon request

Timeline

Breakpack Order Filler

Walmart Distribution Center 8980
06.2023 - Current

Collections Agent

Capital One
06.2017 - 06.2023

Sales Verifier

AGR Group
02.2013 - 02.2015

Customer Service Representative

Domino's Pizza
05.2010 - 03.2011

Waitress / Bartender

Camelot West
04.2008 - 01.2010

Athens Adult Education GED Program

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Tiara Stephens