Tiara Turner
North Richland Hills
Summary
Results-driven professional adept at managing diverse client portfolios and navigating challenging environments. Proven track record of exceeding customer expectations through tailored service solutions. Strategic leader committed to aligning business objectives with high-quality deliverables for sustained success.
Overview
6
6
years of professional experience
Work History
Account Manager
Habibi Acquisitions
Euless
01.2025 - Current
- Execute strategic sales plans by identifying upselling and cross-selling opportunities within key accounts.
- Manage client portfolios, fostering strong relationships to promote retention and satisfaction.
- Direct recruitment efforts, focusing on onboarding and training processes for new hires.
Area Manager (L5)
Amazon Logistics (DHO7)
Houston
07.2021 - 09.2024
- Utilized lean and kaizen practices to implement process improvements, increasing overall productivity.
- Conducted thorough monitoring of quality and performance metrics to ensure targets were met.
- Directed projects aimed at boosting employee morale and facilitating career progression for up to 100 employees along with three shift assistants.
- Achieved a 25% reduction in data entry tasks and decreased downtime by 10% through system optimization.
Customer service representative
GC Services
Houston
12.2020 - 06.2021
- Reduced average call time by 5% while assisting a minimum of 80 customers daily.
- Facilitated order modifications, returns, and collections for customer inquiries.
- Managed accounts and conducted shipping investigations for delivery discrepancies.
- Secured closure on all shipping cases to optimize resolution processes.
- Maintained a 90% customer satisfaction rate through dedicated service and support.
Junior Account Manager
Legacy Business Development
Houston
02.2020 - 12.2020
- Maintained strong relationships with over 350 pre-generated leads to drive engagement.
- Executed strategic sales initiatives, outperforming targets and emerging as top sales rep in second month.
- Improved retention rates by 10% through customized, client-focused support.
Education
Master of Business Administration - Sales management & Business development
University of Houston- Downtown
Houston, TX05.2023
Bachelor of Science - Business Administration
Florida A&M University
Tallahassee, FL12.2019
Skills
- Team leadership
- Inventory control
- Effective time management
- Multitasking abilities
- Analytical skills
- Problem resolution
- B2B sales proficiency
- Prospecting and outreach
- Lead generation and closing deals
- Sales negotiations
- Data analytics
- Results-oriented metrics
Timeline
Account Manager
Habibi Acquisitions
01.2025 - Current
Area Manager (L5)
Amazon Logistics (DHO7)
07.2021 - 09.2024
Customer service representative
GC Services
12.2020 - 06.2021
Junior Account Manager
Legacy Business Development
02.2020 - 12.2020
Master of Business Administration - Sales management & Business development
University of Houston- Downtown
Bachelor of Science - Business Administration
Florida A&M University