Tiara Valoaga
Puyallup,WA
Summary
Dynamic professional with extensive experience in customer service and account management. Proven ability to enhance client engagement and satisfaction through effective communication and problem-solving skills. Dedicated to delivering exceptional service and building lasting client relationships.
Overview
7
7
years of professional experience
Work History
customer relationship manager
Credit Corp Solutions
Federal Way, Washington
03.2024 - Current
- Cultivated strong relationships with customers by providing personalized attention.
- Managed customer accounts to enhance satisfaction and loyalty.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Collaborated with teams to resolve client inquiries effectively.
- Resolved customer complaints in a timely manner.
- Coordinated follow-up actions after service delivery for continuous improvement.
- Developed communication strategies for client engagement initiatives.
Window Clerk
United States Postal Service, USPS
Tacoma, Washington
11.2022 - 02.2024
- Assisted customers with mailing options and package tracking inquiries.
- Assisted customers with packing and shipping items using appropriate materials and methods.
- Resolved customer complaints with professionalism and clear communication.
- Responded promptly to customer inquiries regarding postal services offered by the post office.
- Handled financial transactions for postage sales and services.
- Processed payments for postage, fees, and other services rendered by the post office.
- Operated cash register accurately to process payments from customers.
- Processed incoming and outgoing mail efficiently and accurately.
- Sorted mail manually or through automated equipment such as sorters or scanners.
- Operated postal equipment for sorting and delivering mail items.
- Maintained inventory of postage supplies and shipping materials.
- Performed data entry into the computer system to record postal transactions.
- Ensured compliance with postal regulations and safety standards consistently.
- Adhered to company policies regarding confidentiality of sensitive information.
Mail Processing Clerk
United Stated Postal Service
Tacoma, Washington
11.2019 - 04.2022
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail processing equipment and manually sorted mail.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Inspected incoming packages for visible signs of damage prior to processing.
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Ensured compliance with all safety regulations when handling hazardous materials such as flammable liquids.
- Retrieved undeliverable packages from post offices and returned them back to sender.
- Executed regular maintenance tasks on mailing equipment.
- Received, sorted and organized incoming letters and packages.
- Identified undeliverable mail and applied markups to return to sender.
- Responded to internal employees' questions about mail services, products and delivery choices.
- Assisted with the development and implementation of mailroom policies and procedures.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Conducted regular audits of postal expenses to identify cost-saving opportunities.
- Updated and maintained mailing lists, ensuring accuracy and confidentiality.
- Managed inventory of mailing supplies, including envelopes, stamps, and packaging materials.
Education
High School Diploma -
Phineas Banning High School
Wilmington, CA06-2018
Some College (No Degree) - Medical Assistant
UEI College
Tacoma, WA06-2026
Some College (No Degree) - Psychology
Los Angeles Harbor College
Wilmington, CASkills
- Account management
- Client engagement
- Customer relations
- Customer service
- CRM software proficiency
- Problem resolution
- Problem-solving
- Business analysis
- Time management
- Schedule management
- Organizational skills
- Communication strategies
Timeline
customer relationship manager
Credit Corp Solutions
03.2024 - Current
Window Clerk
United States Postal Service, USPS
11.2022 - 02.2024
Mail Processing Clerk
United Stated Postal Service
11.2019 - 04.2022
High School Diploma -
Phineas Banning High School
Some College (No Degree) - Medical Assistant
UEI College
Some College (No Degree) - Psychology
Los Angeles Harbor College