Tiara Walker
Silver Spring,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborate effectively with designers and production team members to enhance designs of electrical machines, control systems and circuits. Highly organized and analytical with good recordkeeping and project management abilities.
Overview
12
12
years of professional experience
Work History
Sr. Permit Coordinator
Sunrun Installation Services Inc.
Beltsville MD
11.2022 - Current
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Coordinated training sessions for new Permit Coordinators to ensure consistent understanding of policies and procedures across the team.
- Kept clients informed on permit status updates throughout the entire process, providing transparency and peace of mind.
Electrical Coordinating Specialist
Pink Energy/ Power Home Solar
Charlotte, NC
08.2020 - 10.2022
- Coordinate with Utility companies for appointment date for shut offs to complete electrical work, such as installs of solar systems and main service panel upgrade or relocations.
- Contact over 50 customers daily to scheduled electrical appointments for installs and utility shut offs.
- Identified root cause of problems to properly correct issues.
- Read and interpreted mechanical and electrical schematics and prints.
- Maintained safe and clean working environment by complying with procedures, rules and regulations.
- Informed appropriate leadership of potential electrical and mechanical problems and inherent dangers.
- Performed scheduled and unscheduled inspections to check to ensure systems were put in correctly.
Store Manager
Spectrum
Hickory, NC
05.2018 - 07.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 25-30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Rite Aide Pharmacy
Riverdale Park, MD
09.2013 - 07.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
BBA - Business Administration And Management
South University
Savannah, GA05.2024
BBA - Business Administration And Management
South University
Savannah, GA05.2024
Skills
- Equipment and Component Selection
- Electrical Documentation
- Human Resources Oversight
- Department Oversight
- Cash Management
- Store Merchandising
- Time Management
- Multitasking and Organization
- Sales Tracking
- Business Leadership
- Resource Coordination and Allocation
- Appointment Coordination
- Document and File Management
Timeline
Sr. Permit Coordinator
Sunrun Installation Services Inc.
11.2022 - Current
Electrical Coordinating Specialist
Pink Energy/ Power Home Solar
08.2020 - 10.2022
Store Manager
Spectrum
05.2018 - 07.2020
Store Manager
Rite Aide Pharmacy
09.2013 - 07.2018
BBA - Business Administration And Management
South University
BBA - Business Administration And Management
South University