Open To Work
Tiara Williams-McDonald
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
4
4
years of professional experience
Work History
Cashier
Dunkin Donuts
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Call Representative
Agero
- Followed standard operating procedures when handling customer problems and complaints.
- Provided customers with product information and answered inquiries to provide top-quality service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
FSA
Amscot - The Money Superstore
09.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Skills
- Stocking and Replenishing
- Guest Inquiries
- Issue Resolution
- Cash Management
- Verbal and Written Communication
- Refunds and Exchanges
- Credit and Cash Transactions
- Money Handling
- Cash Drawer Management
- Cleaning and Sanitizing
- Order Taking
- Retail Merchandising
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$20/hr - $120/hrTimeline
FSA - Amscot - The Money Superstore
09.2022 - Current
Cashier - Dunkin Donuts
Call Representative - Agero
Dover High School - High School Diploma,