Tiaralis Carmona
Bronx,US
Summary
Skills Bilingual security professional experienced in monitoring CCTV and building exits for unauthorized entrances and criminal activities. Certified in Area. Personable and empathetic individual with knack for engaging and supporting customers. Possesses foundational knowledge of customer service principles and adept at using communication and problem-solving skills to meet customer needs. Aims to create positive experiences and foster customer loyalty. Developed strong communication and problem-solving skills in customer-focused environment, with talent for building positive relationships and resolving issues efficiently. Seeking to transition into new field where these abilities can be leveraged for impactful results. Dedicated to bringing customer-centric approach and collaborative spirit to any new role.
Overview
3
3
years of professional experience
Work History
Security
Target
09.2022 - Current
- My job is to lead a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote detailed reports of all security breaches and investigations.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security
Allied Universal Security
01.2024 - 10.2024
- Enhanced building security by upgrading and maintaining security systems and hardware.
- Assessed security measures against government policies and regulations.
- Enhanced location security measures, coordinating with private security firms to protect cast and crew.
- Enhanced facility security by implementing effective surveillance and monitoring procedures.
- Recommended network security standards and upgrades to management.
- Stress tested security fixes and patches.
- Boosted security through the implementation of advanced security measures and adherence to industry standards for Wintel platforms.
Customer Advocate Representative
alorica
10.2021 - 08.2022
- Described and explained details about over 100 prescription options to inform customers and guide purchasing decisions
- Assisted hundreds customers by answering questions, responding to inquiries, and handling phone requests in an average 3-4 mins
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction [Number]%
Summer Camp Leader
moschu camp
06.2022 - 07.2022
- Worked with guiding and teaching kids about outdoor safety
Education
Some college - biology
Florida SouthWestern State College
Fort Myers, FLCertificate - Medical Assistant
Swedish Institute College of Health Science
Manhattan, NYSkills
- Customer service
- Food handling
- Prescription knowledge
- Leader
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Scheduling
- Follow-up skills
- Paperwork Processing
Languages
Spanish
Full Professional
Timeline
Security
Allied Universal Security
01.2024 - 10.2024
Security
Target
09.2022 - Current
Summer Camp Leader
moschu camp
06.2022 - 07.2022
Customer Advocate Representative
alorica
10.2021 - 08.2022
Some college - biology
Florida SouthWestern State College
Certificate - Medical Assistant
Swedish Institute College of Health Science
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