Trisha Golston
Middletown,DE
Summary
Dedicated and results-driven professional with experience in customer service, office management, retail operations, and transportation coordination. Strong background in team supervision, financial operations, compliance, and administrative support. Proven ability to multitask, solve problems efficiently, and deliver exceptional service in fast-paced environments.
Overview
17
17
years of professional experience
4040
4040
years of post-secondary education
1
1
Certification
Work History
Member Services Representative
WEPCO Federal Credit Union
01.2024 - 02.2026
- Assist members with transactions, ensure compliance, and deliver excellent customer service.
- Assisted members with account inquiries and transaction processes.
- Educated members on credit union products and services.
- Maintained accurate member records and updated account information.
Transportation Bus Aide / Dispatch Support
Liberty County Board of Education
08.2017 - 09.2020
- Supervise students during transportation, maintain routes and schedules, assist with dispatch, and communicate with parents and staff.
- Assisted students in boarding and disembarking from school buses safely.
- Monitored student behavior to ensure a respectful and safe environment.
Assistant Manager
Enmarket
01.2016 - 01.2017
- Supervised staff, managed operations, handled deposits, inventory, and training.
- Assisted in daily operations and customer service at convenience store.
- Coordinated team schedules to ensure adequate staffing during peak hours.
Customer Service Manager
Walmart
01.2016 - 12.2016
- Managed front-end operations, audits, customer issues, and staff training.
- Managed daily operations of customer service department.
- Trained and developed team members on service standards.
- Resolved customer inquiries and complaints effectively.
Assistant Office Manager
Axiom Insurance Agency
01.2015 - 01.2016
- Managed office tasks, customer accounts, payments, and scheduling.
- Coordinated office activities and ensured smooth operations at Axiom Insurance Agency.
- Managed scheduling and appointment setting for clients and staff members.
- Assisted in maintaining accurate records and filing systems for insurance documents.
Office Manager
Walker Insurance Agency
01.2013 - 01.2015
- Oversaw office operations, financial transactions, and customer service.
Assistant Manager
Clyde's
01.2012 - 01.2013
- Handled store operations, staff supervision, inventory, and compliance.
- Assisted in daily operations and customer service at convenience store.
- Coordinated team schedules to ensure adequate staffing during peak hours.
Kitchen Supervisor
ABL / Liberty County Jail
01.2009 - 01.2010
- Managed kitchen staff, food prep, and compliance with safety standards.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Deputy Jailer
Liberty County Sheriff's Office
- Maintained facility security, processed inmate records, and handled crisis situations.
- Supervised inmate activities and maintained order within facility.
- Conducted regular inspections to ensure safety and security compliance.
- Assisted in processing new inmates during intake procedures.
Education
Human Resource Management Specialist (TCC) - Business Management
Savannah Technical College
GED -
Adult Army Education Center
Skills
- Customer Service & Client Relations
- Team Leadership
- Training & Supervision
- Accounts Payable & Receivable
- Payroll & Office Administration
- Vendor & Inventory Management
- Retail & Operations Management
- Scheduling & Dispatch Coordination
- Conflict Resolution & Problem Solving
- Microsoft Office (Word, Excel, PowerPoint)
- Compliance & Regulatory Adherence
Certification
Work Ready Skills Certificate, 2010
Timeline
Member Services Representative
WEPCO Federal Credit Union
01.2024 - 02.2026
Transportation Bus Aide / Dispatch Support
Liberty County Board of Education
08.2017 - 09.2020
Assistant Manager
Enmarket
01.2016 - 01.2017
Customer Service Manager
Walmart
01.2016 - 12.2016
Assistant Office Manager
Axiom Insurance Agency
01.2015 - 01.2016
Office Manager
Walker Insurance Agency
01.2013 - 01.2015
Assistant Manager
Clyde's
01.2012 - 01.2013
Kitchen Supervisor
ABL / Liberty County Jail
01.2009 - 01.2010
Deputy Jailer
Liberty County Sheriff's Office
Human Resource Management Specialist (TCC) - Business Management
Savannah Technical College
GED -
Adult Army Education Center