Dynamic IT Operations Analyst with proven expertise at Delta Dental of Missouri in system administration and Microsoft 365 support. Adept at troubleshooting and enhancing user experiences, I excel in delivering technical solutions and training staff. Committed to continuous improvement, I effectively manage IT operations and foster collaboration across teams.
Hi, I’m
Tiara (Tee) Nolden
Valley Park,Missouri
Summary
Overview
6
years of professional experience
Work History
Delta Dental of MissouriSt Louis, MO
IT Operations Analyst
02.2024 - Current
Job overview
- Tested, maintained and monitored computer programs and systems.
- Implemented IT operations processes such as change control, incident response, problem resolution.
- Performed system administration tasks including user account maintenance and access control management.
- Trained staff and users to work with computer systems and programs.
- Collaborated with other teams to deliver end-to-end services that meet customer requirements.
- Developed, documented and revised system design procedures and quality standards.
Westbrook Academy
Freelance IT Support
12.2023 - 02.2024
Job overview
- Install, modify, clean, and repair both software and hardware equipment
- Troubleshooting customer's problems in real time for quick resolution
- Manage upgrades of software/hardware
- Walking customer's through simple pc software troubleshooting
- Remote into servers to perform an AD account creation/removal
- Liaise with other teams as needed for escalation
Charter Communications
Support Desk Specialist III
04.2022 - 09.2023
Job overview
- Can efficiently diagnose root technical issues
- Example: Computer boot loop, Low/No storage available, Malware removal
- Able to convey technical expertise on a consumer level
- Example: Explaining what technical problems they have in a basic sense. Using analogies the user can relate to/understand.
- Is up to date with changes within billing systems
- Experience with: CSG, ICOMS, AgentOS
- Can perform both software and hardware maintenance/updates
- Example: Remoting in to push software updates like 365 and updating drivers to windows OS.
- Familiar with operating ticketing system
- Experience with: Cherwell/CW Manage
- Microsoft 365 Troubleshooting Experience
- Example: Troubleshooting sync issues, Login/Profile issues, Shared mailbox setup, Data Recovery
Petco
Guest Advisor (Lead)
09.2020 - 01.2022
Job overview
- Able to close and open store
- Able to Manage all floor associates in absence of LOD
- Acts as Keyholder for the store
- Handle store deposits
- Knowledgeable of Animals ready for adoption
- Can Identify sickness in Animals
Best Buy
Connected Life Associate
05.2019 - 12.2019
Job overview
- Perform closing duties within small time frame
- Maintains a stocked department throughout day
- Engages guests using vendor certification and selling skills
- Applies high level of intellect on department's products
- Provides trusted and accurate feedback to guests
- Able to train new co-workers with confidence
- Is up to date on the latest technology in department
Education
Kirkwood High SchoolKirkwood, MO
Graduate
05.2016
University Overview
- Multiple High Honor Roll Appearance - 2013, 2016
- Business Communications Scholarship
- BBC Member (2013-2014)
- Band Member (2009-2016)
- Band Section Leader (2015-2016)
- GSA Member (2013)
- Crew For "I Hate Hamlet" Play (2015)
Southeast Missouri UniversityCape Girardeau, MO
Some College (No Degree) from Cyber Security
University Overview
Completed some college before moving on to gaining field experience
Skills
- Microsoft 365 Support
- Hardware/Software Installation
- Troubleshooting
- Technical User Support
- Azure AD
- Windows AD
- Data Recovery
- System administration
Projects
Projects
Home Built Gaming PC
Dell Laptop Repairs
Windows OS Customization
Linux OS Build
Awards
Awards
Service Superstar Ranking top 10% in sales - Six Flags
Languages
Languages
English
Affiliations
Affiliations
- PC Building
- Competitive Gaming
- Member of Online Bookclub
References
References
References available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceWork from home option401k matchHealthcare benefitsQuote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Timeline
IT Operations Analyst
Delta Dental of Missouri
02.2024 - Current
Freelance IT Support
Westbrook Academy
12.2023 - 02.2024
Support Desk Specialist III
Charter Communications
04.2022 - 09.2023
Guest Advisor (Lead)
Petco
09.2020 - 01.2022
Connected Life Associate
Best Buy
05.2019 - 12.2019
Kirkwood High School
Graduate
Southeast Missouri University
Some College (No Degree) from Cyber Security
Similar Profiles
Polly WeberPolly Weber
Customer Service Representative at Delta Dental of MissouriCustomer Service Representative at Delta Dental of Missouri
Christina CatheyChristina Cathey
Customer Service Team Lead at Delta Dental Of MissouriCustomer Service Team Lead at Delta Dental Of Missouri
Joe KaiserJoe Kaiser
IT Infrastructure Manager at Delta Dental of Missouri (Healthcare)IT Infrastructure Manager at Delta Dental of Missouri (Healthcare)
Muhammad OvaisMuhammad Ovais
Student Intern at Centre Pointe HospitalStudent Intern at Centre Pointe Hospital
Thomas MeyerThomas Meyer
Lead Warehouse Associate at Momentum WorldWideLead Warehouse Associate at Momentum WorldWide