Matthew Rattigan
Pembroke Pines
Summary
Dynamic IT professional with a robust technical foundation developed through service as a Communication Navigation Mission Specialist in the U.S. Air Force and extensive hands-on experience as an IT Field Technician. Expertise includes communication systems, troubleshooting, networking, and providing technical support in diverse environments. Proven track record of supporting end users, managing hardware and software deployments, and resolving network and system issues while adeptly navigating modern IT infrastructure and cloud-based services. Complemented by industry certifications such as CompTIA A+, Security+, CCNA, and a Bachelor's Degree in Software Engineering, poised to contribute effectively in any location.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Distributive Computer Systems Analyst
Department of Juvenile Justice
06.2025 - Current
- Administered Active Directory and Microsoft 365, including account creation, password resets, unlocks, group changes, mailbox provisioning, licensing, and access management.
- Provided remote and onsite support for distributed Windows environments, troubleshooting computers, peripherals, displays, network connectivity, and user-access issues.
- Used PowerShell Remoting and SCCM to deploy software, perform updates, manage configuration changes, and support multiple systems across the environment.
- Performed server and workstation maintenance, including BIOS, firmware, driver, and hardware updates using Dell iDRAC, Dell utilities, and vendor tools.
- Built secure file access and transfer workflows using Rclone, OpenSSH, NSSM, PowerShell, and SFTP to improve automation, reliability, and shared access.
- Coordinated with vendors and improved workflows for Juvenile Probation Officers and security personnel, including hardware installs, secure image handling, file conversion, and compliant uploads.
IT Technician, Tier 1
BMR Media - Outsourced IT Solutions
04.2024 - 10.2024
- Developed Golang client automation tool for managing client configurations and licenses, ensuring proper association of licenses with company computers, site information, last user login, and uptime.
- Utilized ConnectWise Manage, ASIO, PAX8, and SentinelOne APIs, incorporating the Fyne Golang framework.
- Created PowerShell printer scripts for handling .inf files, adding ports and drivers to the driver store, enabling the addition of multiple printers to computers.
- Troubleshooted and managed the Office 365 suite (Word, Excel, Outlook), user accounts, mailboxes, Exchange, and compliance portals.
- Performed installations and configurations using CMD, PowerShell, and handled wire toning and network installations, leveraging Unifi systems.
- Called and scheduled follow-ups to ensure client satisfaction.
- Handled client hardware installation and setup.
Communication Navigation Mission Specialist
U.S. Air Force
08.2013 - 04.2019
- Performed NAOC mission on 258 million dollar airframe, ensured avionics equipment was maintained on 94 different flown missions.
- Oversaw sensitive data cryptographic equipment valued at $122,700, maintained a catalog of items on aircraft, installed, removed, or required software update, make and model, and uses.
- Troubleshot radio varying from Very Low Frequency to Extremely High Frequency. As well as radar systems, data systems, and software.
- Performed wire maintenance from fiber to coax splices, diode, and resistor, capacitor maintenance on low voltage systems.
Education
Bachelor's degree - Software Engineering
Keiser University
Pembroke Pines, FL12-2023
Associate's degree - Communication
American Military University
Charles Town, WV06-2020
Skills
- Technical support
- System troubleshooting
- Software troubleshooting
- Windows
- Microsoft 365 support
- TCP/IP
- Computer networking
- Effective communication
Websites
Certification
- Microsoft Certified: Azure fundamentals July 2021 to Present
- CompTIA Server+ June 2021 to Present
- Google/CompTIA dual credential February 2021 to Present
- Driver's License June 2021 to June 2030
- CompTIA Network+ November 2020 to November 2027
- CompTIA A+ September 2020 to September 2027
- CompTIA Security+ January 2021 to January 2027
- Microsoft Certified: Azure Administrator Associate July 2021 to July 2024
- CCNA May 2021 to May 2024
- Driver's License
Links
https://github.com/MattRattigan
Timeline
Distributive Computer Systems Analyst
Department of Juvenile Justice
06.2025 - Current
IT Technician, Tier 1
BMR Media - Outsourced IT Solutions
04.2024 - 10.2024
Communication Navigation Mission Specialist
U.S. Air Force
08.2013 - 04.2019
Associate's degree - Communication
American Military University
Bachelor's degree - Software Engineering
Keiser University